Service Technician

This is a fully remote position, open to applicants in Kentucky.

📋 Description

• Provide service for DX (Laboratory Diagnostics) equipment in the Bowling Green, KY area.

• Install, troubleshoot, repair, and conduct preventative maintenance on Siemens Healthcare systems at customer locations with minimal oversight.

• Ensure timely and effective repairs.

• Train operators to maximize system performance and ensure customer satisfaction.

• Oversee territory financial performance, including revenue generation, expense management, and inventory oversight.

• Manage company assets such as a company vehicle, cell phone, computer, tools, and inventory parts.

• Build and maintain professional relationships with customers and colleagues.

• Accurately perform necessary administrative tasks.

• Work Monday through Friday from 8 am to 5 pm, with potential for variable overtime.

⛳️ Requirements

• Minimum of a high school diploma; a technical associate’s degree or equivalent is preferred.

• Knowledge and experience in providing service, preventative maintenance, and modifications on DX Equipment at customer locations with minimal supervision.

• Experience in testing, repairing, and maintaining capital medical equipment.

• Excellent customer service and communication abilities.

• Proficient in the use of tools and service testing equipment.

• General understanding of electricity, power supplies, and grounding principles.

• Capability to work independently as well as collaboratively in a team environment.

• Proficient in essential network applications and tools, including eVO, mButler, MS Office applications, Concur, and the NAM Customer Service website—Engineer Tools.

• At least 5 years of experience as a medical technologist or field service engineer servicing diagnostic instruments.

• Valid driver's license and the ability to drive independently, both day and night.

• Clean driving record; no prior DUI/DWI convictions or pending charges, or other serious moving violations unless prohibited by law.

• Ability to lift 50 lbs and perform various physical activities such as walking, climbing ladders/stepstools, bending, twisting, sitting, squatting, standing, high-reaching, fine grasping/manipulation, and working alone.

• Excellent judgment in managing customer relations and company resources.

• Strong skills in mechanics, electrical systems, chemistry, software technology, electronics, hydraulic systems, and pneumatic systems.

• Must comply with applicable Vendor Credentialing requirements, which may include identification verification, criminal background checks, drug screens, immunizations, annual TB testing, and healthcare training.

• Must be able to work with controlled technology in accordance with US export control regulations.

🏝️ Benefits

• Medical insurance.

• Dental insurance.

• Vision insurance.

• 401(k) retirement plan.

• Life insurance.

• Long-term and short-term disability insurance.

• Paid parking/public transportation.

• Paid time off.

• Paid sick and safe time.

• Company car.

• Cell phone.

• Computer.

• Tools.

• Inventory parts.