Service Technician

This is a fully remote position, open to applicants in Kentucky.

📋 Description

• Provide service for DX (Laboratory Diagnostics) equipment in the Bowling Green, KY region.

• Install, troubleshoot, repair, and conduct preventative maintenance on Siemens Healthcare systems at client locations with minimal oversight.

• Ensure timely and effective repairs.

• Train operators to guarantee optimal system performance and enhance customer satisfaction.

• Oversee financial performance in your territory, encompassing revenue generation, expense management, and inventory oversight.

• Manage company assets, including a company vehicle, mobile phone, computer, tools, and inventory parts.

• Develop and nurture business relationships with clients and colleagues.

• Accurately perform required administrative tasks.

• Availability to work Monday through Friday, from 8 a.m. to 5 p.m., with the possibility of variable overtime.

⛳️ Requirements

• A minimum of a high school diploma; a technical associate’s degree or equivalent is preferred.

• Over 5 years of experience as a medical technologist or field service engineer (biomedical engineer) servicing diagnostic instruments.

• Knowledge and experience in servicing, performing preventative maintenance, and making modifications to DX Equipment at customer locations with minimal supervision.

• Experience in testing, repairing, and maintaining capital medical equipment.

• Excellent customer service and communication abilities.

• Proficient in the use of tools and service testing equipment.

• General understanding of electricity, power supplies, and grounding principles.

• Proficient in relevant network applications and tools, including eVO, mButler, MS Office applications, Concur, and the NAM Customer Service website—Engineer Tools.

• Valid driver’s license and the ability to drive independently during the day and night.

• A clean driving record is required; no previous DUI/DWI convictions or pending charges, or other serious moving violations unless restricted by law.

• Ability to work independently as well as collaboratively within an established team.

• Capability to lift 50 lbs and perform tasks involving walking, climbing, bending, twisting, sitting, squatting, standing, high-reaching, and fine-grasping.

• Good vision and the ability to work independently.

• Strong proficiency in mechanics, electrical systems, chemistry, and software technology.

• Experience with electronics and hydraulic and pneumatic systems.

• Must comply with applicable client Vendor Credentialing requirements, which may include identification verification, criminal background checks, drug screenings, immunizations, annual TB testing, and healthcare training.

• Must be able to work with controlled technology in accordance with U.S. export control laws.

🏝️ Benefits

• Medical insurance.

• Dental insurance.

• Vision insurance.

• 401(k) retirement plan.

• Life insurance.

• Long-term and short-term disability insurance.

• Paid parking/public transportation.

• Paid time off.

• Paid sick and safe time.

• Company vehicle.

• Mobile phone.

• Computer.

• Tools.

• Inventory parts.