Service Technician

This is a fully remote position, open to applicants in Canada.

📋 Description

• Ensure that dental equipment at customer sites is functioning correctly.

• Diagnose and repair dental machinery.

• Assist with the installation of equipment.

• Aid in the sales of maintenance agreements.

• Respond swiftly to service requests and uphold commitments to customers.

• Listen to customer concerns and relay service information to Sales Representatives and Service Coordinators.

• Complete work orders efficiently.

• Maintain the necessary tools, supplies, and parts in the vehicle.

• Record equipment problems and repairs completed.

• Identify equipment issues and procure the necessary parts, supplies, or tools.

• Inform customers about equipment problems and suggest repairs.

• Adjust, repair, or calibrate equipment following manufacturer guidelines.

• Ensure compliance with maintenance agreements.

• Provide follow-up assistance for newly installed equipment.

• Confirm that equipment meets manufacturer specifications.

• Report any incidents, injuries, or near misses.

• Engage in continuous educational programs.

⛳️ Requirements

• Certification training from a Dental Equipment Manufacturer is a significant advantage.

• Certification, Diploma, or Degree in mechanical, electrical, small machine repair, etc., is beneficial.

• A minimum of 3 years of experience in equipment repair is required.

• Familiarity with mechanical, electrical, electronic, pneumatic, hydraulic, and/or plumbing systems.

• Exceptional customer service abilities.

• Strong problem-solving skills.

• Capable of prioritizing and organizing work independently.

• Excellent verbal and written communication skills.

• Willingness to travel daily between dental offices within the territory.

• Valid Canadian or equivalent driver's license with a clean driving record.

• Availability to work evenings and weekends for emergency calls.

• Occasional overnight travel may be necessary to assist clients.

• Ability to lift heavy equipment (up to 50 lbs.).

• Good manual dexterity for operating hand and small power tools.

🏝️ Benefits

• Collaborative work environment with highly engaged team members.

• Competitive compensation and benefits package, including Long-Term Disability & Insurance.

• RRSP plan with company matching contributions.

• Annual Employee Appreciation Week.

• Paid vacation and personal days.

• Employee Assistance Program (EAP) offering resources for mental, physical, family, and financial wellness.

• Opportunities for career advancement and training programs.

• Open lines of communication with Senior Leadership.

• Employee referral program.

• Recognition initiatives.

• Opportunities for social activities.