Service Technician

This is a fully remote position, open to applicants in Wisconsin.

📋 Description

• Deliver courteous and professional repair services, including the escalation of complex and challenging issues.

• Provide installation services to customers as required.

• Ensure the maintenance of essential tools and equipment for installation and repair tasks.

• Lead team members while managing onsite installation, repair, maintenance, and testing activities.

• Troubleshoot technical issues, diagnose faults, and identify appropriate solutions.

• Comprehend customer needs and propose solutions to enhance their experience.

• Support junior technicians to guarantee high-quality customer service.

• Oversee and manage van inventory.

• Generate timely and comprehensive service reports.

• Participate in mandatory Henry Schein Dental Career Development and manufacturer technical training.

• Adhere to OSHA regulations and utilize personal protective equipment as necessary.

• Update team members and HUB dispatchers on assignment progress.

• Complete, review, finalize, and submit work orders for daily billing.

• Submit FDA forms, expense reports, and other necessary documentation.

• Follow Fleet Management Policy, including maintenance and accident management procedures.

• Engage in special projects and perform other assigned duties.

⛳️ Requirements

• A minimum of 3 Level 1 Certifications as determined by the ROM/ZOM according to business needs.

• Must be cross-certified (digital x-ray/software, digital CAD/CAM, etc.).

• Demonstrated ability to present preventative maintenance options to customers.

• Proven experience in administering work orders, FSRs, Concur, eTime, RMA’s, and 2579 reporting accurately and promptly.

• Capability to serve as a liaison between Henry Schein, customers, contractors, and EPM.

• Must exhibit lead technician competencies.

• Ability to work effectively independently.

• Exceptional troubleshooting abilities.

• Proven capacity to handle confidential information.

• Must possess the ability to mentor other technicians.

• Strong oral communication and presentation skills.

• Advanced computer proficiency.

• Typically, 7 or more years of experience in the dental industry with proven expertise.

• Solid mechanical background.

• Experience in service and installation.

• Must have achieved and demonstrated expertise equivalent to a CIT certification.

• Generally, a high school education, vocational training, and/or on-the-job training is required.

• An Associate's degree or Technical School Certification is preferred.

• Ability to operate large equipment and perform significant and/or repetitive bending, stopping, lifting, and climbing ladders.

🏝️ Benefits

• Comprehensive health and dental insurance.

• Competitive salary package.

• Opportunities for professional development and training.

• Supportive work environment with a focus on teamwork.

• Retirement savings plan with employer matching.