Service Team Lead

This is a fully remote position, open to applicants in Germany.

📋 Description

• Lead, oversee, coach, and mentor the service team within the designated region.

• Supervise, mentor, and provide support to a team of around 16 service technicians.

• Conduct customer visits to foster relationships and gather feedback.

• Assist field technicians with preventive maintenance, repairs, troubleshooting, phone support, and upgrades.

• Attain revenue utilization goals and the key performance indicators (KPIs) set annually.

• Ensure the application of relevant Danaher Business System tools for enhancing processes.

• Continue to develop a strong daily management system and engage in Kaizen events.

• Employ problem-solving methodologies to execute root-cause analyses and corrective actions.

• Advocate for the service business, enhance employee effectiveness and efficiency, and support professional growth.

⛳️ Requirements

• Demonstrated experience or capability to function in a leadership capacity.

• A commercial mindset to manage the service operation profitably.

• Proven track record in utilizing and implementing service KPIs effectively.

• Ability to enhance and drive customer satisfaction.

• Skills to prioritize the team's tasks to optimize efficiency.

• Proficient in German with strong communication abilities.

• Good command of written and spoken English.

• Familiarity with SFDC reporting and tools is a plus.

🏝️ Benefits

• Fully remote / work from home options available.

• Flexible work models that support remote capabilities.

• Rewarding career opportunities regardless of the work arrangement.

• Opportunities for professional development.