Service Segment Manager

This is a fully remote position, open to applicants in New York.

📋 Description

• Formulate and implement a category strategy spanning three to five years that aligns with the company's growth goals.

• Identify target segments and articulate customer value propositions.

• Examine market trends, regulatory requirements, and competitor positioning.

• Discover and prioritize opportunities for growth and margin enhancement.

• Spearhead initiatives for service differentiation.

• Enhance category performance and profitability through adjustments in revenue mix, gross margin growth, and cost-to-serve enhancements.

• Create and enforce pricing strategies, discounting guidelines, and contract frameworks.

• Advocate for pricing discipline among sales teams.

• Define and continuously refine the calibration and solutions service portfolio.

• Streamline low-margin or low-demand offerings.

• Develop bundled service packages and subscription models.

• Launch new services based on customer needs, industry benchmarks, or technological advancements.

• Collaborate with Sales to facilitate growth and margin improvements.

• Partner with Operations/Labs to synchronize capacity, turnaround times, and cost structures.

• Work together with Quality/Compliance to meet accreditation and regulatory standards.

• Engage with Marketing on targeted campaigns and thought leadership initiatives.

• Coordinate with Distribution and Rentals regarding equipment, standards, and vendor optimization.

• Collaborate with IT on technology infrastructure and software assets.

• Influence senior stakeholders regarding priorities, investments, and trade-offs.

• Serve as the voice of the customer.

• Support key account strategies and the structuring of large or strategic deals.

• Create standardized proposals, pricing frameworks, and service level agreements.

• Promote customer retention and expansion through enhanced service value.

⛳️ Requirements

• A Bachelor's degree in business or a related discipline.

• Over 5 years of proven success in the service industry.

• Expertise in strategic category strategy development.

• Proficiency in pricing strategy and value-based selling.

• Experience in market and competitive analysis.

• Exceptional influencing and stakeholder management abilities.

• Capacity to drive alignment among diverse teams without direct reporting relationships.

• Skill in translating complex strategies into clear, persuasive visual and verbal presentations for top-tier stakeholders.

• Data-driven decision-making capability.

• Proficient in financial modeling and business case development.

• Familiarity with service delivery models and cost structures in technical service environments.

• Adaptability and resilience in complex, matrixed settings.

• Analytical and decisive mindset.

• Commercial focus on growth and profitability.

• Commitment to continuous improvement.

• Customer-centric understanding of customer needs and value drivers.

• Enterprise-level thinking.

• Highly collaborative approach.

• Ability to drive results with and without formal authority.

• Experience in relevant industries such as test equipment, distribution, or calibration is an advantage.

• Experience with strategic sourcing is an advantage.

• Leadership experience is a plus.

• Verification of identity and employment eligibility is required; motor vehicle driving record report may be necessary when applicable.

🏝️ Benefits

• Flexible working arrangements.

• Opportunities for training and development to accelerate learning and career progression.

• Competitive salary and benefits package.

• Paid time off.

• Health insurance coverage.

• Tuition reimbursement options.

• Retirement plans.

• Stock purchase plan.

• Reasonable accommodations for employees with disabilities.