Service Resource Coordinator

This is a fully remote position, open to applicants in Arizona, +3 more states.

📋 Description

• Oversee, organize, manage, and direct the activities of operational resources.

• Facilitate the implementation of service agreements and repair tasks.

• Acquire the necessary labor and materials while adhering to financial guidelines.

• Engage with customers effectively.

• Communicate with independent service providers.

• Align job priorities with the Key Accounts Small Commercial team.

• Manage service resources, dispatch, and assign providers to various projects.

• Schedule personnel, materials, subcontractors, and equipment according to project requirements, skill sets, and availability.

• Liaise and communicate with both internal and external teams.

• Coordinate operations with the Parts Department and Acquisition as needed.

• Address customer concerns, direct them to the appropriate staff, and respond to special requests.

• Create work orders, review project documentation, send paperwork to Project Administrators, and generate reports.

• Handle service warranty processing.

• Accomplish tasks necessary throughout the service operations lifecycle.

⛳️ Requirements

• Certificate or degree from a college or technical school, along with one (1) year of relevant experience and/or training; alternatively, three (3) years of related experience and/or training with a high school diploma or GED.

• Candidates without a four-year degree are welcome to apply; practical experience, relevant skills, and alignment with leadership principles are prioritized.

• Exceptional customer service skills and proficiency in phone communication.

• Highly organized, capable of multitasking and prioritizing daily interruptions.

• Strong attention to detail.

• Proficient in Word, Excel, Outlook, and Windows.

• Willingness to work overtime and weekends as required.

• Familiarity with Energy Management Systems, HVAC Systems, and/or Temperature Controls is preferred.

🏝️ Benefits

• Health insurance coverage for employees and their families.

• Comprehensive wellness programs with generous incentives.

• Assistance for fertility treatments.

• Support for adoption and surrogacy.

• Up to 15 vacation days.

• Paid holidays.

• Sick leave.

• Volunteer leave.

• Parental leave.

• 401(k) matching.

• Opportunities for educational and training advancement through company programs.

• Tuition assistance available.

• Support for student debt.