Service Representative

This is a fully remote position, open to applicants in Massachusetts.

📋 Description

• Address and resolve provider claims-related inquiries received via phone and written communication.

• Assist providers with questions and issues regarding benefits.

• Handle inquiries related to corporate policies, timely filing, account receivables, and claims processing.

• Act as a representative for the Provider Services team through effective telephone techniques and written correspondence.

• Engage in a structured new-hire training program that encompasses the health insurance sector.

• Spend the majority of each week responding to provider calls.

• Allocate specific time for learning, development, and research to foster career advancement.

• Operate within a structured, supportive, and fast-paced service center environment without scripted dialogue.

• Maintain a fixed schedule with designated lunch and break times.

⛳️ Requirements

• A high school diploma or equivalent is mandatory.

• A minimum of 1 year of customer service experience involving frequent communication (at least 60% of the time) through phone, email, or in-person interactions.

• Strong proficiency and ease with technology, particularly Microsoft Office applications.

• Ability to swiftly learn and adapt to new tools and software applications.

• Experience in dynamic, unscripted service-oriented settings is highly desirable.

• Regular speaking and telephone interaction with providers is required.

• Capability to use a headset in an environment that is free from distractions.

• Ability to sit for extended periods and work on a computer.

• Competence in establishing a comfortable, distraction-free remote work environment that adheres to ergonomic standards.

• Compliance with BCBSMA’s Hybrid Working Guidelines, including participating in trainings and meetings via video.

🏝️ Benefits

• Annual increases or bonuses based on individual and company performance.

• Comprehensive health benefits.

• Wellness programs.

• Tuition reimbursement opportunities.

• 401(k) retirement plan benefits.

• Paid holidays.

• Vacation time allocation.

• Personal time off.

• Wellness time off.

• Internal career development paths with personalized mentorship, networking, and events.

• Opportunities for internal career advancement.

• Access to Employee Resource Groups.

• Generous paid time off policy.

• Medical, dental, and vision insurance coverage.

• A comprehensive suite of well-being benefits.