Service Owner – Open Finance

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Oversee a portfolio of international clients located in various countries across Latin America.

• Serve as the official and trusted point of contact for clients.

• Monitor the health of services and manage Service Level Agreements (SLAs).

• Track performance metrics and lead incident resolution and problem-solving efforts with technical teams.

• Identify clients’ business needs and objectives, converting them into structured requests for internal teams.

• Facilitate alignment between the clients’ expectations and the internal technical and business teams.

• Ensure effective communication and alignment of expectations in both Portuguese and Spanish.

• Monitor project timelines, delivery milestones, maintenance schedules, and alignment meetings.

• Coordinate teams across various time zones.

• Ensure services are delivered securely, excellently, and in compliance with local regulations, including BACEN, CMF, and SFC requirements.

• Provide clients with strategic and conceptual guidance on Open ecosystems.

• Proactively identify potential issues and take preventive measures to avert service interruptions.

⛳️ Requirements

• Demonstrated experience as a Service Owner, Customer Success professional, Technical Account Manager, or in service management/delivery roles within B2B technology firms.

• Fluent in Spanish, capable of leading meetings, negotiating scope, managing incidents, and communicating effectively with clients and partners throughout Latin America.

• Professional experience with clients, projects, or business contexts in Latin American countries beyond Brazil.

• Understanding of SLA management, service metric tracking, and conducting status meetings with clients.

• Strong communication skills to manage expectations, negotiate timelines, and translate technical terminology into a business context.

• Excellent organizational abilities to juggle schedules across multiple accounts, time zones, and competing priorities.

• Familiarity with Open Finance/Open Banking initiatives across multiple Latin American countries and their regulatory variations.

• Knowledge of APIs, integration architecture, and security protocols, including OAuth 2.0, OpenID Connect, and mTLS.

• Experience in managing managed services, platform operations, or complex B2B solutions, ideally in an international setting.

• Functional proficiency in English for technical reading and basic communication.

🏝️ Benefits

• Meal/Food Allowance (Flash Benefits Card)

• Health Insurance

• Dental Insurance

• Life Insurance

• Profit-Sharing Program (PPR)

• TotalPass

• Childcare Assistance

• Well-Being Program supporting both physical and mental health

• Corporate University (#SensediaAcademy) offering various development tracks

• Cultural and educational partners providing special discounts

• Extended maternity leave

• Extended paternity leave

• Flexible work model: #WorkWhereYouBelong

• Opportunities also available for individuals with disabilities