Service of Process Team Member

This is a fully remote position, open to applicants in California.

📋 Description

• Receive and evaluate incoming SOP orders from the Client Services Team.

• Dispatch orders to assigned field process servers using Serve Manager or DAS.

• Monitor order status and follow up with servers to ensure timely updates.

• Provide clients with signed Proof of Service for orders that are successfully completed.

• Issue and send Non-Service Affidavits in instances where service is not successful.

• Forward completed and documented jobs to billing after receiving client confirmation.

• Maintain precise system entries and documentation throughout the entire SOP lifecycle.

⛳️ Requirements

• Knowledge of Service of Process laws, regulations, and compliance standards.

• Proficient in Serve Manager and DAS, or capable of quickly learning both systems.

• Excellent phone communication abilities and professional interaction skills with servers and clients.

• Capacity to manage a high-volume workflow with both accuracy and responsiveness.

• Ability to type at least 45 words per minute with a keen attention to detail.

• Experience in records retrieval, fieldwork, or legal services is preferred.

• Proof of eligibility to work in the country where the job is located.

• Successful completion of a background check is required.

🏝️ Benefits

• Competitive Pay & Quarterly Incentives.

• Comprehensive Benefits, 401k & Wellbeing Programs.

• Paid Time Off & Holidays.

• Professional Development & Career Growth Opportunities.

• People-Focused Culture.