Renewal Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of the complete renewal cycle for a designated portfolio of accounts, from initial outreach to final closure.

• Ensure the prompt receipt of purchase orders.

• Establish and maintain trusted relationships with current school and district clients to secure long-term commitments.

• Provide renewal pricing estimates and negotiate terms with decision-makers in schools and districts.

• Identify opportunities for cross-selling and upselling within the SaaS/New Curriculum portfolio and collaborate with Account Executives to expand accounts.

• Recognize Professional Learning opportunities and refer them through the established cross-motion referral process.

• Review contracts, verify user counts, and ensure adherence to licensing agreements.

• Utilize Salesforce CRM to monitor the renewal pipeline, update forecasts, and maintain account accuracy.

• Work alongside Sales leadership, Customer Success, and Operations to enhance renewal processes and transitions.

• Conduct customer demonstrations of Lexia’s SaaS/New Curriculum programs as necessary.

• Analyze usage, adoption, and account trends to support renewal efforts.

• Safeguard recurring revenue and deliver a smooth renewal experience for school and district partners.

⛳️ Requirements

• Candidate must reside and work within the United States.

• The ideal candidate will be located within the assigned territory/time zone.

• 1–3 years of experience in sales, sales support, renewals, or in a quota-carrying role.

• Demonstrated ability to manage a sales process, negotiate renewals, and close deals.

• Outstanding organizational and time-management skills with a keen attention to detail.

• Capability to thrive in a high-volume, fast-paced, remote environment.

• Excellent communication and interpersonal abilities.

• Comfortable engaging with decision-makers and customizing messaging for various stakeholders.

• Self-motivated, adaptable, and proactive in addressing issues and enhancing workflows.

• Experience with Salesforce CRM.

• Proficient in Microsoft Office or Google Suite.

• Ability to quickly learn tech tools and demonstrate products effectively.

• A passion for education and a commitment to improving literacy outcomes.

• Preferred experience in SaaS, EdTech, or subscription-based renewals.

• Preferred familiarity with K–12 school and district purchasing cycles.

• Preferred track record of meeting or exceeding renewal or sales targets.

• A reliable cable or fiber-optic broadband connection with minimum speeds of 10 Mbps download and 5 Mbps upload is required for remote work.

• Must actively participate in video-based interviews and ongoing virtual meetings with the camera on.

• The use of note-taking tools, reference materials, or AI-powered tools during interviews or other selection activities is prohibited unless prior written approval is obtained.

🏝️ Benefits

• A remote-first work environment providing flexibility to balance work and personal life.

• Reliable internet requirements supported by cable or fiber-optic broadband service.

• Reimbursement for home or remote office setup costs.

• Reasonable accommodations for qualified individuals with disabilities.