Service Manager – Power Generation

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Oversee and lead the Service Engineering team while coordinating engineering resources across the UK.

• Organize and manage preventative, corrective, and reactive maintenance, fault-finding, testing, repairs, and operational tasks.

• Ensure that work is executed in line with agreed scopes, quotations, specifications, procedures, and contractual obligations.

• Confirm that personnel are qualified, trained, equipped, and authorized for their duties.

• Ensure that service and maintenance activities adhere to company protocols and relevant UK legislation.

• Track job costs, labor, overtime, travel, materials, and subcontractor expenses.

• Prepare or assist with quotations, scopes of work, resource estimations, and commercial variations.

• Monitor plant availability, reliability, outstanding tasks, service performance, and customer satisfaction.

• Identify recurring issues and implement corrective and preventative measures.

• Coordinate subcontractors, specialist contractors, suppliers, and other external resources.

• Plan and schedule service activities, planned maintenance, installations, testing, outages, and operational work throughout the UK.

• Assign engineers based on their competence, availability, workload, location, and customer priorities.

• Adjust priorities for emergencies, breakdowns, delays, cancellations, and evolving customer demands.

• Serve as a primary contact for customers, engineers, suppliers, subcontractors, and internal departments.

• Maintain precise planning, scheduling, service, and asset records utilizing company systems.

• Generate operational and commercial reports and participate in customer and internal meetings.

• Provide 24-hour call-out support in accordance with the established rota and business needs.

• Identify operational risks, resource limitations, and scheduling conflicts.

• Promote continuous improvement and undertake additional duties relevant to the role.

⛳️ Requirements

• Extensive experience in power generation, reciprocating gas engines, industrial engineering, field service, operations and maintenance, or a comparable technical field.

• Strong knowledge and experience in mechanical and electrical maintenance.

• Experience in managing engineers, service teams, or technical resources.

• Proficient in planning and coordinating both planned and reactive maintenance in a time-sensitive environment.

• Understanding of plant availability, reliability, and maintenance performance metrics.

• Commercial awareness, encompassing cost control, budgeting, quotations, and job profitability.

• Experience in customer and/or contract management.

• Proven skills in problem-solving, prioritization, and decision-making.

• Strong comprehension of pertinent UK health, safety, and operational regulations.

• Proficient IT skills, including Microsoft Office and asset management systems such as CMMS/Enterprise Asset Management Systems.

• Valid UK driving license and willingness to travel across the UK.

• Safety-oriented, professionally responsible, and commercially aware.

• Highly organized, proactive, and technically credible.

• Strict adherence to HSEQ standards.

• Confident leadership abilities with a knack for motivating and developing engineering teams.

• Strong communication skills across all levels.

• Flexible and adaptable to changing operational demands.

• Commitment to continuous improvement and delivering high standards of service.

🏝️ Benefits

• Annual performance-related bonus scheme.

• Pension scheme with 5.5% employer and 3.5% employee contributions.

• Death-in-service benefit of 4x salary.

• Subsidized Private Health Scheme.

• Subsidized Health Cash Scheme.

• 25 days of holiday plus bank holidays.

• Option to buy or sell up to 5 additional days of annual leave.

• Additional 2 days holiday after 3 years of service.

• Birthday leave.

• Company Sick Pay.

• Company Maternity, Paternity, and Adoption pay.

• Discounts scheme.

• Refer a friend program.

• Employee Assistance Programme (EAP).

• Access to Mental Health First Aiders.

• Charity Work Day.

• Social Committee for Company Events.