Service Manager

This is a fully remote position, open to applicants in Finland.

📋 Description

• Act as the main reliable point of contact for significant Nordic accounts.

• Manage prominent service communications and enhance customer engagement.

• Facilitate swift cross-functional responses to urgent customer incidents.

• Coordinate specialized technical teams during incident management.

• Promote ongoing service enhancements and operational standards in accordance with ITIL 4 frameworks.

• Collaborate with regional leadership and product teams to maximize SaaS customer delivery, SLA performance, and service uptake.

• Provide clear and actionable status updates.

• Foster transparency and establish long-term corporate relationships.

• Support sustainable forestry initiatives and essential cloud solutions throughout the Nordic region.

⛳️ Requirements

• Established mid-level experience in customer-facing service delivery, service coordination, or account support roles.

• Professional experience within the forest industry.

• Proficient verbal and written communication skills in both English and Finnish.

• Strong operational ability to prioritize complex tasks under pressure while maintaining high attention to detail.

• Practical knowledge of IT service management concepts and ITIL practices.

• Previous experience with ITIL 4 practices or formal ITIL certification is a plus.

• Hands-on experience with GIS applications or Trimble Forestry software solutions is a bonus.

• Familiarity with enterprise customer management and ticketing platforms such as Salesforce or Jira is advantageous.

🏝️ Benefits

• Purpose-driven culture centered on Real-World Impact.

• Collaborative and supportive team atmosphere.

• Opportunity to engage in projects that enhance productivity, safety, and sustainability.

• Career development and collective growth opportunities.

• Entrepreneurial environment that encourages ownership and initiative.

• Values-driven culture focused on Belong, Grow, and Innovate.

• Accommodation support available during the application process.