Service Improvement Officer

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Work closely with internal stakeholders

• Assist in enhancing quality within operational teams

• Maintain adherence to statutory requirements

• Execute improvement strategies to boost service delivery

• Offer training and assistance to branch teams

• Travel within the region for two days each week, with the possibility of additional travel based on business needs

⛳️ Requirements

• Full UK driving license required

• Access to a vehicle necessary

• Previous experience in conducting audits, implementing improvement plans, and providing training and support is preferred

• Must demonstrate a proactive attitude

• Strong attention to detail is essential

• Capability to excel in a fast-paced environment

• Ability to uphold high standards of service delivery and regulatory compliance

🏝️ Benefits

• Comprehensive training and opportunities for self-directed learning

• Coaching sessions and e-learning modules available

• Access to additional qualifications and courses

• Career development assistance within the branch or the broader City & County Healthcare Group

• Wellbeing resources offered

• Financial advisory services

• Up to 14% discount at over 40 retailers, including Tesco and John Lewis

• 22 days of holiday, increasing to 25 days after three years of service, in addition to bank holidays

• Occupational maternity and adoption pay

• Occupational paternity pay provided

• Death in Service Payment

• Occupational sick pay available