Service Director – PCS

This is a fully remote position, open to applicants in Maryland, +1 more state.

📋 Description

• Serve as the primary contact for customers, ensuring prompt and satisfactory resolution of their issues.

• Offer technical and business assistance to designated customers within a specific geographic region or coverage area.

• Keep up-to-date with knowledge of assigned regions, product lines, coverage areas, and related configuration installations.

• Collaborate with relevant internal teams to provide support to customers.

• Recruit and nurture talent.

• Oversee staffing and performance development initiatives.

• Implement policies and strategies utilizing technical expertise and analytical skills.

• Suggest solutions for complex manufacturing processes involving technical diversity and interconnected production cycles.

• Act as a mentor for junior colleagues.

• Lead small-scale projects with minimal risks and resource requirements.

• Communicate information effectively and build team consensus.

• Set performance expectations and manage sensitive issues.

• Plan and carry out departmental operations and professional activities within a specific technical discipline.

• Contribute to the maintenance, repair, and refurbishment of sold or existing products, and oversee maintenance facilities and field service engineering.

⛳️ Requirements

• Extensive experience in Services & Customer Service Management.

• Educational background equivalent to a Bachelor's degree from an accredited institution, or a high school diploma/GED with relevant experience.

• For positions based in the U.S.: Bachelor's degree from an accredited institution, or a high school diploma/GED with at least 6 years of experience in the relevant Job Family Group(s)/Function(s).

• Experience in people leadership, including the ability to recruit and develop talent.

• Direct responsibility for people management, encompassing staffing and performance development.

• Comprehensive knowledge of a technical discipline.

• Proven technical experience and analytical thinking skills.

• Excellent oral and written communication abilities.

• Capability to analyze and resolve issues effectively.

• Proficient in documenting, planning, marketing, and executing programs.

• Established project management skills.

• Legally authorized to work in the United States.

• Must not require employment visa sponsorship now or in the future.

• Successful completion of a drug screening, if applicable.

• Some customer vaccination requirements may apply to certain employees.

🏝️ Benefits

• Medical, dental, and vision insurance.

• Paid time off.

• 401(k) plan with opportunities for both employee and company contributions.

• Life, disability, and accident insurance.

• Tuition reimbursement.

• Opportunities for professional development.

• Competitive compensation.

• Relocation assistance.

• Performance-based incentive compensation, which may include cash bonuses and long-term incentives (LTI).

• Engaging and challenging careers.

• Positive work environment.