Service Director

This is a fully remote position, open to applicants in California, +2 more states.

📋 Description

• Implement the service strategy across the California Valley (CA-99 corridor) and Northern Nevada region.

• Drive operational and commercial goals by leading and mentoring Field Engineers.

• Collaborate with the Market Service Vice President, local commercial account community, and peer management teams.

• Execute initiatives for business growth and enhance customer satisfaction.

• Act as the primary contact for critical local customer service and support challenges.

• Build robust internal and external relationships to improve customer outcomes, market visibility, market share, and profitability.

• Serve as the sole customer contact for prompt resolution of support issues.

• Maintain comprehensive knowledge of assigned regions, coverage areas, product lines, and equipment installations.

• Provide ongoing technical and business support for assigned clients.

• Recruit, develop, and manage team talent, including staffing and performance development.

• Lead small projects and assist colleagues and team members in reaching consensus.

⛳️ Requirements

• Bachelor's degree from an accredited university or college, or a high school diploma/GED with a minimum of 4 years of relevant experience.

• Over 5 years of experience in team leadership.

• Proven ability to coach and mentor team members.

• Strong verbal and written communication skills.

• Proficient in analyzing and resolving issues.

• Demonstrated capacity to lead programs/projects effectively.

• Skilled in documenting, planning, marketing, and executing programs.

• Established experience in managing customer relationships.

• Ability to comprehend customer issues and facilitate technical or business resolutions.

• Must reside in or be willing to relocate to the Greater Portland area.

• Willingness to travel 2–3 days in the field (40–50% travel required).

• Previous experience managing a Field Service team in equipment maintenance is preferred.

• Prior field sales or field service experience is advantageous.

• Eligibility to work legally in the United States; employment visa sponsorship is not available.

• Successful completion of a drug screening, if applicable.

🏝️ Benefits

• Performance-based incentive compensation, which may include cash bonuses and/or long-term incentives (LTI).

• Medical, dental, and vision insurance.

• Paid time off.

• 401(k) plan with opportunities for employee and company contributions.

• Life, disability, and accident insurance.

• Tuition reimbursement.

• Opportunities for professional development.

• Relocation assistance.

• Competitive compensation package.

• Drug screening as necessary.

• Potential coverage for customer vaccination mandates.