Director, Client Solutions – Delivery

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the development and implementation of client solution strategies that are in line with business goals, client requirements, and product priorities.

• Collaborate with clients to gain insights into their challenges, pinpoint opportunities, and create scalable solutions.

• Manage intricate client implementations, program launches, enhancements, and solution delivery ensuring operational readiness.

• Coordinate cross-functional teams across Product, Technology, Operations, Marketing, Finance, Supply Chain, and Account Management.

• Create business cases, scope documents, requirements, solution recommendations, and executive communications.

• Cultivate client relationships and establish credibility with senior stakeholders.

• Track program performance, profitability, and key success metrics while implementing improvements.

• Guide and mentor team members while influencing resources across a matrixed organization.

• Relay risks, priorities, decisions, and progress updates to executives, clients, and business partners.

• Travel as needed for client meetings, program launches, stakeholder workshops, and strategic planning sessions.

⛳️ Requirements

• Bachelor’s degree or equivalent experience is required.

• At least 7 years of experience in client solutions, implementation, program management, and team leadership.

• Experience in the OEM and/or retail industry is mandatory.

• Proven track record of successfully leading large-scale client implementations and cross-functional projects.

• Strong consulting, stakeholder management, negotiation, and relationship-building skills are essential.

• Capacity to influence within matrixed organizations and facilitate decision-making in fast-paced, ambiguous settings.

• Experience in developing scalable solutions and implementation strategies tailored to client needs.

• Strong executive communication skills.

• Analytical problem-solving abilities focused on execution and results.

• Advanced proficiency in Microsoft Teams, Excel, PowerPoint, Word, and Project.

• Willingness to travel approximately 20% of the time.

• An MBA or other advanced degree is advantageous.

• Experience in Agile development environments is a plus.

• Familiarity with AI-assisted documentation, business process improvement, journey mapping, or operational transformation initiatives is beneficial.

• Bilingual capabilities may be an asset.

🏝️ Benefits

• Remote-friendly work environment.

• Flexible work arrangements.

• Culture focused on collaboration.

• Information on U.S. benefits provided.

• Identity verification process and virtual video interviews.