Service Desk Analyst I

This is a fully remote position, open to applicants in Ohio.

📋 Description

• Deliver technical assistance via phone, ticketing system, and remote sessions.

• Diagnose and resolve hardware, software, network, and account access challenges.

• Provide support for Microsoft 365, Windows, Azure, Active Directory, Google Workspace, and macOS platforms.

• Record troubleshooting processes and outcomes.

• Keep clients updated throughout the support journey.

• Collaborate with senior technicians and engineers on intricate issues.

• Acquire knowledge of new technologies while gaining practical IT experience.

⛳️ Requirements

• Bachelor’s degree in Computer Science, Information Technology, Management Information Systems, or a related discipline; or an Associate degree combined with 1 year of relevant experience; or 2 years of experience in professional service desk or technical support roles.

• Excellent customer service and communication abilities.

• Innate aptitude for troubleshooting and resolving issues.

• Ability to thrive in a fast-paced work environment.

• Strong organizational skills and meticulous attention to detail.

• Passion for technology and eagerness to learn.

• CompTIA A+ certification must be obtained within six months of employment.

• CompTIA A+ and Microsoft certifications are advantageous.

🏝️ Benefits

• Consistent Monday to Friday weekday schedule.

• Practical experience with widely utilized IT technologies.

• Opportunity to explore new technologies and enhance real-world IT skills.