Service Desk Analyst

This is a fully remote position, open to applicants in India.

📋 Description

• Deliver personalized remote assistance to users throughout their designated migration sessions

• Adhere to a detailed migration protocol utilizing a proprietary tool

• Utilize Microsoft Bookings for managing user appointment schedules and ensuring a smooth workflow

• Provide real-time migration support via phone using designated US outbound calling solutions (Microsoft Teams or Genesys)

• Conduct basic troubleshooting and escalate issues as necessary

• Document activities, migration status, and any issues through Jira Service Management (JSM)

• Help monitor and report on daily migration progress

• Work in collaboration with fellow technicians and the project lead to enhance efficiency and user experience

⛳️ Requirements

• Proven experience in providing remote technical support

• Familiarity with migration processes and tools

• Proficient in using Microsoft Bookings and Jira Service Management (JSM)

• Excellent communication skills for effective phone support

• Ability to troubleshoot basic technical issues and escalate them appropriately

• Strong organizational skills to manage multiple user appointments

🏝️ Benefits

• Competitive salary package

• Flexible work hours and remote work opportunities

• Professional development and training programs

• Collaborative team environment with supportive colleagues