Service Desk Analyst

This is a fully remote position, open to applicants in India.

📋 Description

• Deliver one-on-one remote assistance to users during scheduled migration sessions.

• Adhere to a detailed migration protocol utilizing a proprietary tool.

• Utilize Microsoft Bookings to oversee user appointment scheduling and ensure an effective workflow.

• Provide real-time migration support via phone using designated US outbound calling solutions, Microsoft Teams, or Genesys.

• Conduct basic troubleshooting and escalate issues as necessary.

• Record activities, migration status, and issues through Jira Service Management (JSM).

• Aid in monitoring and reporting daily migration progress.

• Work in collaboration with other technicians and the project lead to enhance efficiency and user experience.

⛳️ Requirements

• Training will be offered for the proprietary migration tool.

• Basic troubleshooting and escalation capabilities.

• Proficiency in using Microsoft Bookings for scheduling appointments.

• Capability to provide phone support through Microsoft Teams or Genesys.

• Competence in logging activities and issues in Jira Service Management (JSM).

🏝️ Benefits

• Comprehensive training and onboarding process.

• Opportunity to work in a dynamic and collaborative environment.

• Flexible working hours to accommodate diverse schedules.