Service Delivery Manager – Data & AI

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the successful execution of customer projects and service engagements.

• Align resource availability with customer needs and manage assignments across various engagements.

• Lead the comprehensive delivery of programs based on Palantir.

• Monitor projects from start to finish.

• Track schedules, milestones, budgets, risks, deliverables, resource usage, timelines, and customer satisfaction levels.

• Organize meetings for project status updates, delivery reviews, operational reviews, and customer communications.

• Record meeting results, decisions made, action items, responsible parties, and deadlines.

• Maintain project dashboards, status updates, risk logs, issue logs, and delivery performance metrics.

• Ensure compliance with delivery processes and governance standards.

• Identify potential project risks and create mitigation strategies and corrective action plans.

• Act as the primary escalation contact for issues related to project delivery and resource allocation.

• Facilitate issue resolution and escalate major risks to leadership as necessary.

• Cultivate relationships with customer stakeholders and internal teams.

• Communicate project status, risks, resource challenges, and delivery commitments effectively.

• Enhance customer satisfaction through proactive communication and effective execution.

⛳️ Requirements

• A completed Bachelor’s Degree or equivalent relevant work experience is required.

• 5+ years of experience in project management, service delivery, or operations management.

• Proven experience managing multiple simultaneous projects and balancing competing priorities.

• Familiarity with resource planning and capacity management.

• Strong grasp of project governance, risk management, and stakeholder communication.

• Experience in supporting customer-facing delivery teams.

• Experience in managing technical or data-related projects.

• Familiarity with Palantir or similar platforms.

• Willingness to travel to SHI, Partner, and Customer Events.

🏝️ Benefits

• Opportunities for continuous professional development and leadership advancement.

• Health, wellness, and financial benefits for you and your family.

• Access to world-class facilities and the technology necessary to excel, whether in the office or working remotely.

• A strong commitment to diversity as the largest minority- and woman-owned enterprise in the U.S.