Service Delivery Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Supervise the execution of performance across designated projects, ensuring that scope is delivered consistently, efficiently, and adheres to technical standards.

• Directly oversee, mentor, and cultivate the skills of Technical Project Managers.

• Perform weekly reviews of project execution focusing on schedule, manpower forecasts, risks, action items, and deliverables.

• Act as the primary escalation point for issues related to project-level execution.

• Assess and validate project plans, schedules, and sequencing, while correcting any execution drift.

• Uphold PM performance standards and prepare PMs for increasingly complex projects.

• Foster and maintain professional relationships with client program representatives.

• Assist in alignment, issue resolution, client satisfaction, and dissemination of lessons learned across program sites.

• Guide Project Managers in key client interactions, escalations, and high-stakes communications.

• Conduct regular site visits to assess project health, reinforce client relationships, and coach PMs.

• Manage weekly and monthly financial monitoring across the project portfolio.

• Review labor, expenses, invoicing status, and projected billing with each PM on a monthly basis.

• Identify budget risks, anomalies in burn rates, and drivers for change orders while recommending mitigation strategies.

• Ensure the accuracy of financial records and updates to backlog, SOV, and VantagePoint data.

• Consolidate project manpower forecasts into a program-level demand signal.

• Analyze demand and workforce supply signals to pinpoint resourcing gaps or surplus capacity.

• Provide a weekly portfolio summary detailing budget, schedule, manpower, and the health of client relationships.

• Identify follow-on work opportunities during client and site engagements.

• Assist in the development of RFPs and proposals through execution scope reviews, manpower planning, and project risk assessments.

• Communicate the resource and operational impacts of anticipated awards prior to contract execution.

⛳️ Requirements

• Bachelor's degree in Engineering, Construction Management, or a related field, or equivalent experience.

• Minimum of 5 years of experience in high purity process cooling or mission-critical construction.

• At least 3 years in a leadership role focusing on people or resource management.

• Strong financial acumen encompassing project P&L, labor forecasting, and variance analysis.

• Proficiency in Smartsheet, VantagePoint, and the MS Office Suite.

• Excellent skills in risk identification, escalation discipline, and mitigation planning.

• Ability to function effectively within a high-growth, distributed, remote environment.

• Capability to utilize AI-enabled and digital tools to enhance workforce visibility and reporting.

• Understanding of electrical, mechanical, and control system principles.

• Outstanding organizational and file-management abilities.

• Aptitude for completing tasks accurately with meticulous attention to detail.

• Competence in leveraging AI and emerging technologies to streamline workflows and optimize operational processes.

• Strong communication skills for conveying technical and non-technical information, both verbally and in writing.

• Ability to engage directly with clients and serve as the primary point of contact.

• Capacity to work independently and collaboratively within a team with moderate supervision.

• Ability to thrive under pressure and meet tight deadlines.

• Proficiency in planning and delegating work effectively.

• Willingness to achieve NFPA70E and/or OSHA certification if required.

• Capability to manage multiple tasks concurrently.

• Commitment to adhering to company and site safety requirements.

• Must reside near a major airport.

• Must hold a valid REAL ID or an acceptable alternative, such as a passport, for domestic air travel effective May 7, 2025.

🏝️ Benefits

• Options for comprehensive medical plans, including two PPO-style plans and an HDHP with HSA option.

• Flexible spending accounts (FSA).

• Dental and vision insurance plans.

• Medical, dental, and vision benefits available for spouses/domestic partners and dependent children up to age 26.

• 401(k) plan with company match and self-directed brokerage account options.

• Paid time off (PTO), including additional paid leave during the last week of the year.

• Company-paid life insurance for employees and eligible dependents.

• Coverage for short- and long-term disability as well as AD&D.

• Opportunities for professional development.

• Tuition reimbursement for further education.

• Assistance with professional licensing.

• Paid parental leave after one year of employment.