Service Delivery, Care Coordinator

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Coordinate the scheduling and provision of home care services according to client care plans.

• Act as the main point of contact for clients, their families, and support workers.

• Pair clients with appropriate caregivers and make necessary schedule adjustments.

• Oversee the coordination of service delivery and rostering.

• Conduct data entry and ensure compliance with data regulations.

• Assist in content updates and marketing activities as instructed.

• Follow up on client feedback and aid in resolving any service-related issues.

• Keep precise client records, care plans, and necessary documentation.

• Collaborate with the care team to uphold service standards, safety protocols, and regulatory compliance.

• Provide updates regarding invoices and accounts receivable.

• Aid in the onboarding and orientation process for new caregivers and staff.

• Support internal reporting, documentation, and compliance initiatives.

• Identify opportunities to enhance operational efficiency and client satisfaction.

• Execute other tasks as assigned by the supervisor or director.

⛳️ Requirements

• Candidate must be based in the Philippines.

• Prior experience in care coordination, service delivery, scheduling, or administrative support within the aged care, disability, or community services sector.

• Strong computer skills with an eagerness to learn.

• Excellent organizational and time management abilities to handle multiple priorities.

• Outstanding communication and interpersonal skills with a client-centric approach.

• Proficient in scheduling software, CRM systems, and Microsoft Office applications.

• High level of attention to detail, accuracy, and management of documentation.

• Ability to work independently while also cooperating with a broader support team.

• Understanding of care compliance standards and client confidentiality obligations.

• Empathetic and professional demeanor when interacting with clients and caregivers.

• Proactive problem-solving mindset when faced with challenges.

• Genuine enthusiasm for enhancing the lives of others through high-quality service delivery.

• Must be able to disclose any ongoing roles or client engagements.

• Capability to reflect this engagement on LinkedIn as “Independent Contractor.”

🏝️ Benefits

• 100% remote work from home.

• Flexible time management as an independent contractor, while aligning with Australian business hours.

• Training will be provided for the right candidate.