Service Coordinator I

This is a fully remote position, open to applicants in Pennsylvania.

📋 Description

• Evaluate, identify, secure, and oversee services for program participants based on their individual requirements.

• Address participant needs through a variety of communication channels.

• Adhere to compliance standards and timelines for assessments, service plans, visits, calls, and incident reporting.

• Record each visit and interaction in a detailed and person-centered fashion across all necessary systems.

• Offer training and support to participants and consumer employees in the management of direct care services.

• Maintain and leverage internal databases to monitor participant information and interactions.

• Assist participants in acquiring Accessibility Adaptations, Specialized Medical Equipment, Non-Medical Transportation, and additional services.

• Consistently embody the company's values in all interactions and responsibilities.

⛳️ Requirements

• Bachelor’s degree is REQUIRED (preferably in social work, psychology, or related fields).

• OR a minimum of three years in a social service or healthcare-related environment is REQUIRED.

• Practicum experience is advantageous.

• Experience with individuals with disabilities or seniors and/or at least one year of LTSS, Service Coordination, or Case Management experience is preferred.

• Exceptional communication, customer service orientation, integrity, job knowledge, reliability, problem-solving abilities, interpersonal skills, productivity, quality focus, self-development, and teamwork.

• Proficient in utilizing computer systems and technology pertinent to the role.

• Capability to perform reaching, stretching, stooping, sitting, walking, and standing.

• Ability to lift up to 20 pounds independently.

• Must possess a valid driver’s license and reliable transportation.

• Willingness to travel throughout Monroe and Pike counties and adjacent areas.

🏝️ Benefits

• Sign-on bonus available.

• Comprehensive benefits package.

• Opportunities for professional development.

• Continuous learning and career progression.

• Supportive, collaborative, and inclusive work environment.