Service Coordinator I

This is a fully remote position, open to applicants in Pennsylvania.

📋 Description

• Evaluate, identify, secure, and oversee services for program participants tailored to their specific needs.

• Address participant requirements through various communication channels.

• Adhere to compliance standards and deadlines for assessments, service plans, visits, calls, and incident reporting.

• Record each visit and communication in mandated systems in a comprehensive, person-centered approach.

• Offer training and support to participants and consumer employees involved in direct care services.

• Maintain and utilize internal databases to monitor participant information and interactions.

• Assist participants in acquiring Accessibility Adaptations, Specialized Medical Equipment, Non-Medical Transportation, and additional services.

• Exemplify company values in all interactions and responsibilities.

• Travel across Monroe and Pike counties and neighboring regions.

⛳️ Requirements

• Bachelor's degree is mandatory; degrees in social work, psychology, or related areas are preferred.

• A minimum of three years of experience in a social service or healthcare-related environment is required as a substitute for the bachelor's degree.

• Practicum experience is advantageous.

• Experience working with individuals with disabilities or elderly populations is preferred.

• At least one year of experience in LTSS, Service Coordination, or Case Management is preferred.

• Strong communication, customer service orientation, integrity, job knowledge, reliability, problem-solving abilities, interpersonal skills, productivity, quality, self-improvement, and teamwork are essential.

• Proficient in relevant computer systems and technology for the role.

• Capability to perform activities such as reaching, stretching, stooping, sitting, walking, and standing.

• Must be able to lift up to 20 pounds independently.

• Valid driver's license and reliable transportation are required.

• Must be willing to travel throughout Monroe and Pike counties and adjacent areas.

🏝️ Benefits

• Sign-on bonus available.

• Comprehensive benefits package.

• Opportunities for professional development.

• Ongoing learning and career progression.

• A supportive, collaborative, and inclusive work environment.