Service Coordinator I

This is a fully remote position, open to applicants in Pennsylvania.

📋 Description

• Evaluate, identify, secure, and oversee services for program participants tailored to their individual needs.

• Address participant requirements through a variety of communication channels.

• Adhere to compliance standards and necessary timelines for assessments, service plans, visits, calls, and incident reporting.

• Record each visit and interaction in a thorough and person-centered manner in all mandated systems.

• Offer training and assistance to participants and consumer employees in managing direct care services.

• Maintain and leverage internal databases to monitor participant information and interactions.

• Assist participants in acquiring Accessibility Adaptations, Specialized Medical Equipment, Non-Medical Transportation, and other essential services.

• Consistently exemplify company values in all interactions and responsibilities.

⛳️ Requirements

• Bachelor’s degree REQUIRED; a focus in social work, psychology, or related fields is preferred.

• OR a minimum of three years of experience in a social service or healthcare-related environment is REQUIRED.

• Experience working with individuals with disabilities or seniors is preferred.

• At least one year of experience in LTSS, Service Coordination, or Case Management is preferred.

• Practicum experience is an advantage.

• Strong communication, customer-oriented approach, integrity, job knowledge, dependability, problem-solving, interpersonal skills, productivity, quality, self-development, and teamwork abilities.

• Proficient in utilizing computer systems and technology pertinent to the position.

• Capability to perform reaching, stretching, stooping, sitting, walking, and standing.

• Capacity to lift up to 20 pounds independently.

• Valid driver’s license and reliable means of transportation.

• Must be willing to travel throughout Dauphin and adjacent counties.

🏝️ Benefits

• Sign-on bonus available.

• Comprehensive benefits package.

• Opportunities for professional development.

• Continuous learning and career progression.

• Supportive, collaborative, and inclusive work environment.

• Opportunities for personal growth.