Service Coordinator

This is a fully remote position, open to applicants in United States.

📋 Description

• Address customer complaints and service-related issues promptly while upholding positive relationships with customers.

• Comprehend all aspects of installation processes.

• Organize and schedule service calls for plumbing, flooring repairs, wall repairs, and minor drywall fixes.

• Oversee Service Technician schedules nationwide.

• Generate work orders for necessary materials and tasks to be accomplished.

• Collaborate with the Senior Services Manager, Senior Production Manager, and Service Technicians across Jacuzzi Bath Remodel locations.

• Update records and notes in scheduling software.

• Upload service tickets and images into Salesforce CRM.

• Coordinate with subcontractors as required.

• Handle escalated customer calls and facilitate resolutions with management.

• Execute other assigned responsibilities.

⛳️ Requirements

• 5+ years of experience in HVAC/Plumbing/Service Dispatching.

• Proficient in using CRM software, specifically Salesforce.

• Capable of effectively relating to and communicating with employees and customers at all levels.

• Must be reliable, demonstrating thorough follow-up and responsiveness.

• Must show the ability to prioritize tasks efficiently and adapt smoothly to changing situations.

• Must possess the ability to remain calm and composed while effectively communicating with customers.

• Experience in Service/Repair scheduling is highly preferred.

🏝️ Benefits

• Medical Insurance

• Dental Insurance

• Vision Insurance

• 401K with company match

• Paid Time Off & Company Holidays

• Opportunities for growth and promotion in the future

• A positive work culture and a fantastic team to collaborate with!