Service Contracts and Subscription Operations Analyst

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Activate service agreements and maintenance contracts in alignment with organizational policies and customer commitments.

• Implement contract change requests, renewals, and lifecycle modifications.

• Examine legal documents and verify approvals prior to contract activation.

• Evaluate transaction types and accounting treatments to ensure consistency in billing and operations.

• Manage log credits and financial adjustments across customer accounts.

• Assess revenue recognition milestones and billing schedules.

• Address service requests and inquiry cases within defined service levels.

• Collaborate with IT to resolve system discrepancies and enhance enterprise platform workflows.

• Coordinate with internal stakeholders to guarantee operational continuity.

• Oversee service contracts in Oracle R12 and assess billing/revenue schedules.

• Utilize Service Cloud for managing cases and customer inquiries.

• Organize, audit, and analyze operational datasets using Microsoft Excel or Google Sheets.

• Investigate discrepancies, assess data trends, and propose resolution strategies.

• Collaborate with technical, operational, and financial teams.

• Uphold documentation standards and complete tasks autonomously.

⛳️ Requirements

• Associate's Degree.

• 2+ years of experience in Support or Service Contract / Contract Management.

• Legal authorization to work in the U.S. indefinitely is mandatory.

• Employer work permit sponsorship is not available for this position.

• Experience with Sales Management Systems (SMS) is preferred.

• Familiarity with service revenue recognition principles and internal commercial agreements is preferred.

• Travel required is less than 10%.

• Willingness to work remotely in Schaumburg, IL, Illinois.

🏝️ Benefits

• Incentive Bonus Plans.

• Medical, Dental, and Vision benefits.

• 401K with Company Match.

• 10 Paid Holidays.

• Generous Paid Time Off Packages.

• Employee Stock Purchase Plan.

• Paid Parental & Family Leave.