Service Contract Sales Representative

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead the SMA sales operations while reporting to the Service Contract Manager.

• Execute sales and service selling strategies effectively.

• Assist in the generation of service proposals for Requests for Proposal (RFP).

• Maintain inventory accuracy to prevent revenue loss.

• Collaborate with customers, zone sales management, service management, field service, and contract administrators to meet assigned service agreement sales targets.

• Meet sales quota objectives for both new and renewal contracts.

• Oversee the terms and conditions of Service Maintenance agreements.

• Serve as a pre-sales consultant by developing, proposing, and presenting service-based contract proposals.

• Prepare the pricing sections of service contracts for RFPs related to Agfa product offerings.

• Partner with the Legal team to negotiate contracts.

• Ensure quality control for service maintenance agreements, which includes reviewing inventory, analyzing revenue mix, assessing third-party contract costs, reviewing discounts, and providing service recommendations.

• Weekly document proposal targets, forecast probabilities, sales-cycle stages, and discussions involving customers, engineers, and managers in the CRM system.

• Create customer correspondence for service contract proposals and special initiatives.

• Share Agfa product knowledge with contract administrators.

• Manage the customer portfolio and participate in customer QBR meetings when necessary.

• Process and quote contracts using ASSM, SAP, and CRM tools, ensuring accuracy and obtaining customer approval.

⛳️ Requirements

• Bachelor's degree (BS/BA) or at least 5 years of experience in selling service maintenance agreements.

• Strong organizational, communication, and interpersonal skills, including face-to-face, email, and phone communication.

• A flexible, results-oriented, and proactive approach with the ability to function well under pressure.

• Highly developed negotiation skills.

• In-depth understanding and extensive hands-on experience with CLM tools and Microsoft Office applications.

• Basic knowledge and comprehension of CRM/CLM systems.

• Proficient in creating service agreements.

• Administrative experience, including quote preparation and financial justification.

• Conversational knowledge and a general understanding of Agfa Radiology equipment and service product offerings.

🏝️ Benefits

• Opportunities for career development and advancement.

• Competitive salary and benefits package.

• A friendly workplace surrounded by dedicated and professional colleagues.

• A dynamic global organization known for innovation and a robust product portfolio.

• A challenging environment paired with a supportive management structure.