Service Center Specialist

This is a fully remote position, open to applicants in Texas.

📋 Description

• Support customer service representatives by supplying general information regarding claims.

• Monitor trends and analyze feedback from both internal and external clients.

• Aid in the development of corrective and preventative measures.

• Engage in cross-functional team efforts.

• Assist in the collection and distribution of customer and product surveys, both internally and externally.

• Oversee workflow and task assignments for the team.

• Explain the claims process to claimants and clients via phone and written communication.

• Notify claimants about necessary documentation, timelines, payment details, and the status of their claims.

• Foster a quality service culture within the customer service team.

• Serve as a liaison for customers and help resolve issues related to the application process and services.

• Maintain professional relationships with clients.

• Input verbal and written application data to meet customer specifications.

• Route customer calls to the appropriate personnel.

• Contribute to performance objectives and service standards driven by client needs.

• Support the organization's quality assurance initiatives.

• Execute other duties as assigned.

⛳️ Requirements

• High School diploma or GED is mandatory.

• An Associate degree from an accredited college or university is preferred.

• A minimum of two (2) years of experience in a call center or customer service role, or a comparable combination of education and experience, is essential.

• Strong skills in customer service are required.

• Exceptional oral and written communication abilities, including presentation skills, are necessary.

• Proficiency in PC usage, including Microsoft Office applications.

• Strong organizational capabilities are essential.

• Excellent interpersonal skills are a must.

• Ability to collaborate effectively within a team setting.

• Ability to achieve or surpass Performance Competencies.

• Capacity to manage work-related stress and prioritize multiple tasks simultaneously.

• Ability to meet deadlines consistently.

• Proficient keyboarding skills.

• Willingness to travel as required.

🏝️ Benefits

• Work-life balance.

• Opportunities for career advancement.

• Supportive and caring workplace culture.

• Commitment to diversity, equity, and inclusion.

• Equal Opportunity Employer.

• Drug-Free Workplace.