Service Center Coordinator

This is a fully remote position, open to applicants in Alabama, +5 more states.

📋 Description

• Input work orders into the work order system, monitor progress until completion, and comply with standard operating procedures.

• Ensure work order documentation is accurate, timely, and reliable for resource allocation, work sequencing, and project interdependencies.

• Enhance maintenance team efficiency through precise work order documentation in property management software.

• Adhere to standard operating procedures for work order prioritization and maintain familiarity with company maintenance programs.

• Record service requests, work orders, and customer interactions from calls, emails, and the resident portal.

• Develop and sustain relationships with residents, vendors, contractors, maintenance teams, and other stakeholders.

• Organize planned service visits and liaise with residents, contractors, and maintenance staff to ensure prompt completion.

• Input purchase orders, associate them with work orders, and confirm accurate receipt in the property management system.

• Examine open, closed, and cancelled work order reports and implement policy-compliant corrections.

• Escalate any unresolved issues to the Regional Service Coordinator.

• Promote Corvias culture, mission, vision, and values while maintaining professional business conduct.

• Carry out additional responsibilities as assigned.

⛳️ Requirements

• Minimum of 2 years of relevant experience in property management and/or facilities operations, with a focus on customer service and knowledge of residential maintenance operations.

• Understanding of the invoice processing cycle, from PO creation to matching invoices with work orders and processing payments.

• Strong verbal and written communication skills, capable of conveying information and ideas clearly and precisely via phone, email, and electronically through the resident portal.

• Personal accountability for the quality and timeliness of work, achieving results with minimal supervision.

• Must be self-directed, motivated to remain productive and efficient, and have a positive attitude, thriving in a remote team environment focused on collaboration and accountability.

• Detail-oriented and process-driven, with the ability to follow program guidelines and standard operating procedures to ensure efficiency and operational consistency.

• Exceptional interpersonal skills with a proven ability to engage and connect with residents from various backgrounds.

• Capacity to adjust to changing situations and customer needs.

• Proactive approach to problem-solving, capable of making decisions and addressing customer concerns effectively while being willing to seek guidance when necessary.

• Ability to operate in a remote setting and juggle multiple, competing priorities in a fast-paced, dynamic environment, while maintaining attention to detail.

• Customer-focused with empathy for the customer experience, capable of interacting with residents in a professional and courteous manner.

• Proficiency in computer skills, including knowledge of word processing, spreadsheet, and database software.

• Experience with property management software throughout the work order lifecycle.

• The ideal candidate must reside within a reasonable driving distance of one of seven specified military bases.

🏝️ Benefits

• A choice between two comprehensive medical, dental, and vision plans.

• 401(k) plan with immediate 100% vesting and up to a 4% contribution match.

• Generous paid time off that increases with tenure.

• 12 paid holidays annually.

• Paid time off for volunteer activities.

• Fully covered life and AD&D insurance.

• Company-paid short-term and long-term disability insurance.

• Parental Leave benefits.

• Military Leave provisions.

• Flexible Spending Accounts for Health and Dependent Care.

• Complimentary Employee Assistance Program.

• Tuition reimbursement to facilitate growth and development.