Service Asset Manager

This is a fully remote position, open to applicants in New Jersey.

📋 Description

• Lead lifecycle planning for customer assets within the installed base.

• Create strategies for modernization, upgrades, and replacements.

• Oversee and manage the asset registry and lifecycle database.

• Ensure the accuracy, completeness, and continual updates of asset data.

• Define and manage the stages of the asset lifecycle from commissioning to end-of-life.

• Formulate long-term lifecycle, modernization, and replacement plans.

• Identify aging, obsolete, or high-risk assets and recommend mitigation or upgrade strategies.

• Collaborate with technical and service teams to establish modernization and upgrade offerings.

• Discover service and modernization revenue opportunities within the installed base.

• Work alongside Sales and Service Directors to align lifecycle plans with commercial strategies.

• Provide lifecycle insights and asset intelligence for customer proposals and business cases.

• Coordinate with Service Operations to ensure the operational feasibility of lifecycle strategies.

• Assist in customer engagement, forecasting, and pipeline development related to modernization and replacement.

• Create dashboards and reports detailing asset health, lifecycle status, and modernization pipeline.

• Monitor KPIs for installed base coverage, lifecycle risk, and upgrade penetration.

• Deliver regular updates and recommendations to the Senior Service Manager.

⛳️ Requirements

• Bachelor’s degree in Engineering, Supply Chain, Business, or a related field, or equivalent experience.

• 7+ years of experience in asset management, lifecycle management, obsolescence management, installed base management, and service management.

• Experience in industrial automation, intralogistics, or similar industries.

• Comprehensive understanding of long-life industrial systems and service-oriented business models.

• Familiarity with asset databases, CMMS, ERP, or service management tools.

• Experience in intralogistics automation, including AS/RS, conveyors, sortation, AGVs/AMRs, or warehouse control systems is preferred.

• Knowledge of modernization and retrofit strategies for industrial automation systems is preferred.

• Experience supporting service sales or initiatives for installed base development is preferred.

• Understanding of lifecycle cost analysis and asset risk assessment is preferred.

• Strong analytical and data management capabilities.

• Ability to convert technical asset data into actionable business strategies.

• Exceptional cross-functional collaboration and communication skills.

• A customer-oriented mindset with a proactive, long-term perspective on asset performance.

• Capability to work independently in a remote setting.

🏝️ Benefits

• Medical and dental premiums fully covered for employee and eligible dependents.

• 401(k) with a generous company match.

• Life insurance.

• Long-term disability insurance.

• Vision insurance.

• Accident insurance.

• Critical illness insurance.

• Generous paid time off.

• Paid company holidays.

• Additional flex days.

• Performance-based bonus potential through the Target Agreement Plan.

• Remote work environment.