Service Account Manager – IP Renewals

This is a fully remote position, open to applicants in United Kingdom, +2 more countries.

📋 Description

• Serve as the main relationship manager for a specific portfolio of customer accounts.

• Act as the primary contact for clients and internal teams regarding renewal-related inquiries.

• Oversee and track multiple customer accounts, ensuring timely communication and project delivery.

• Enhance customer retention and satisfaction by proactively addressing client needs and offering expert advice.

• Participate in customer care calls, providing insights and analysis for strategic business evaluations.

• Collect and assess customer behavior data to create internal reports.

• Manage the complete renewal process, which includes processing customer requests and issuing invoices.

• Develop cost estimates, budget projections, and tailored client reports.

• Work closely with the Payments Hub and Finance on issues related to payment rejections, credit notes, and billing inquiries.

• Collaborate with internal teams to refine processes and systems.

• Assist Sales and Customer Onboarding teams in bringing new client accounts on board.

• Team up with the Data Integrity Team to guarantee accurate and timely data onboarding.

• Join sales calls as a subject matter expert when necessary.

• Provide training and mentorship to team members as needed.

• Identify potential risks to client accounts and work with internal teams to tackle challenges.

⛳️ Requirements

• At least 6 years of direct experience in customer service and account management within the intellectual property sector.

• Excellent verbal and written communication skills.

• Outstanding analytical and problem-solving abilities.

• Strong project management capabilities, including time management, planning, and organization.

• Quick to learn internal operating systems and proprietary platforms.

• Commercial awareness with an analytical mindset and a strong attention to detail.

• Capability to work independently and collaboratively within a high-performing team.

🏝️ Benefits

• Equal employment opportunity and a diverse, discrimination-free work environment.

• Opportunities for personal growth and career advancement.

• Fixed-term employment for 12 months (maternity cover).