Service Account Manager

This is a fully remote position, open to applicants in Texas.

📋 Description

• Oversee and implement the strategic roadmap for the ZF [pro]Service Network.

• Broaden network reach by integrating qualified workshops in targeted regions.

• Perform yearly evaluations of network partners to verify compliance, performance, and service quality.

• Identify deficiencies in network coverage and execute necessary corrective measures.

• Assist in marketing efforts designed to enhance brand visibility and network value.

• Collaborate across departments such as Training, Sales, Warranty, and others to improve program advantages.

• Organize and facilitate network conferences and engagement activities.

• Act as the main contact for [pro] service partners.

• Develop and nurture strong relationships through proactive assistance and service.

• Contribute to the direct or indirect marketing of ZF products and services.

• Maintain a detailed and accurate customer database.

• Ensure partner visibility within internal systems and marketing channels.

⛳️ Requirements

• Bachelor's Degree.

• Over 6 years of experience in Sales and/or Customer Service.

• Required experience in the automotive industry; preference for those with Commercial Vehicle market experience.

• Experience in developing training content and program certification is a significant advantage.

• Preferred technical knowledge of systems, products, and diagnostics.

• Strong skills in Microsoft Office (Excel, PowerPoint, Outlook, etc.) and Salesforce.

• Exceptional verbal and written communication skills, including public speaking and presentation abilities.

• Highly self-driven with the capability to work independently and handle multiple priorities.

🏝️ Benefits

• Annual Incentive Plan.

• Paid Vacation.

• 401k Plan.

• Health Care Benefits.

• Paid Holidays.

• A robust culture of diversity.

• Supportive Employee Groups and community outreach initiatives.