Server Infrastructure Administrator

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Ensure that escalated incidents are resolved within service level agreements (SLAs).

• Provide expert second-line support for incidents related to Windows and Linux servers.

• Oversee daily tasks and workflows using ServiceNow.

• Troubleshoot issues with third-party vendors and engage in Problem Management processes.

• Support both on-premise and cloud-based server infrastructure.

• Manage highly available server environments, storage servers, and the lifecycle of server hardware, including Dell, HP, and Synology NAS.

• Administer Active Directory, design Group Policies, and oversee DHCP and DNS services.

• Deliver new services in accordance with business needs.

• Lead and contribute to server infrastructure projects, ensuring studios meet current infrastructure standards.

• Manage VMware and Hyper-V virtualization environments.

• Maintain and enhance version control systems and CI/CD infrastructure, including Perforce, GitLab, and Jenkins.

• Implement Ansible for infrastructure automation and configuration management.

• Identify opportunities for process improvement and increased efficiency.

• Create and update technical documentation for system designs, configurations, and troubleshooting methodologies.

• Provide follow-the-sun support for related services.

⛳️ Requirements

• Bachelor's degree in a relevant technical discipline or equivalent professional experience.

• Minimum of 4 years of experience in server infrastructure administration (both Windows and Linux).

• Extensive technical knowledge of the Microsoft technology stack, Active Directory, Group Policies, DHCP, DNS, VMware, and Hyper-V.

• Familiarity with prominent Linux distributions, including Ubuntu and RHEL.

• Basic skills in Bash or Python scripting and command-line troubleshooting.

• Practical experience with server hardware provisioning and out-of-band management using Dell iDRAC and HP iLO.

• Strong technical understanding of SAN/NAS storage architectures, particularly Synology, and protocols such as iSCSI, NFS, and SMB/CIFS.

• Hands-on experience with backup and disaster recovery solutions like Veeam and Commvault.

• Experience using ServiceNow for managing daily IT operations, incidents, and requests.

• Proficient in using Ansible for infrastructure automation and configuration management.

• Experience in administering version control and CI/CD systems, including Perforce, GitLab, and Jenkins.

• Solid understanding of infrastructure change management processes.

• Excellent communication and presentation abilities.

• Strong analytical, problem-solving, and decision-making skills.

• Awareness of gaming industry trends and dynamics, with a passion for gaming.

• Willingness to travel as required.

• Resume must be submitted in English.

🏝️ Benefits

• All statutory benefits in accordance with Mexican Labor Law (Ley Federal del Trabajo).

• Permanent, full-time employment.

• Equal opportunities workplace.