Separations Field Application Specialist

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Ensure the effective application, implementation, qualification, and utilization of Sartorius’ Separation technologies portfolio (NFF, TFF, UF/DF).

• Offer product expertise, application knowledge, and technical support throughout the customer journey.

• Assist sales efforts through product positioning, presentations, demonstrations, and trials.

• Provide support for existing products via presentations, demonstrations, and application studies.

• Collaborate with product management on beta-site testing and demonstrations for new products.

• Aid sales in customer processes and URS analysis.

• Create application trials to design optimized products that meet application requirements.

• Conduct product trials and demonstrations; generate trial reports for customers, sales, and application teams.

• Contribute to achieving sales targets and market share growth for the assigned Separations product line and specified region.

• Deliver proactive technical support and resolve implementation issues in the field.

• Assist in quality complaint investigations by troubleshooting and analyzing customer processes.

• Gather, verify, and analyze product performance and customer feedback data.

• Report on competitor products and feedback to application specialists and product management.

• Provide basic product training to internal sales teams and dealers.

• Facilitate external customer workshops and seminars.

• Work with interfaces to define trial scope and acceptance criteria while developing professional trial reports.

⛳️ Requirements

• Bachelor's degree in biological engineering, biotechnology, or another life sciences-related field, or equivalent demonstrated professional experience; a Master’s degree is preferred.

• Over 3 years of experience in process development, MSAT, bioprocessing within the biotechnology, biopharmaceutical industry, or a CDMO manufacturing environment, or field experience in a similar role.

• Comprehensive knowledge of TFF, UF/MF/DF, NFF, Viral Filtration, and Clarification products.

• Proven track record in optimization and successful process scaling.

• Familiarity with life science application experiment technology.

• Capability to troubleshoot technical and application-related issues in customer environments.

• Hands-on technical skills, including conducting demos, trials, evaluations, and customer training activities.

• Proficiency in documenting application findings, trial outcomes, and technical recommendations in an organized manner.

• Ability to collaborate effectively across Sales, Product Management, Quality, and other cross-functional stakeholders in a matrix organization.

• Strong customer orientation with the ability to translate customer needs into effective application solutions.

• Excellent communication and presentation skills.

• Proficient in software applications, such as Microsoft Office.

• Capability to lift approximately 50 pounds.

• Willingness to travel over 50%; overnight travel is required as needed.

• Identification with core values: Sustainability, Openness, Enjoyment.

🏝️ Benefits

• Bonus.

• Auto allowance.

• Mentoring.

• Leadership programs.

• Internal seminar offerings.

• Paid vacation.

• Sick time.

• Corporate holidays.

• Community service day.

• Flexible work schedules.

• Comprehensive onboarding, including a virtual online platform.

• Mutual support, team spirit, and international collaboration.

• Medical plans.

• Dental insurance.

• Vision insurance.

• EAP.

• Wellness programs.

• Latest technology and equipment.

• 401(k) with generous company match.

• HSA.

• FSA (dependent care & healthcare spending).

• Transportation Commuter Account.

• Basic Life Insurance.

• AD&D.

• Family Planning & Women’s Health.

• Health Advocate.

• Supplemental Life Insurance (employee, spouse & dependents).

• Legal Services.

• LTD & STD.

• Critical Illness Insurance.

• Student Loan Tuition Refinance Service.