SEO Support Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee and address client SEO support inquiries.

• Diagnose SEO-related questions and issues.

• Participate in client calls as necessary for troubleshooting and resolution.

• Engage with clients via email, support tickets, and phone calls.

• Analyze websites, rankings, Google Business Profiles, and SEO reports to pinpoint problems.

• Collaborate with the internal SEO team to address technical requests.

• Follow up with clients to confirm that outstanding issues are resolved.

• Simplify and explain SEO concepts in a manner that is accessible to clients.

• Maintain organization of support requests and client documentation.

⛳️ Requirements

• Prior experience in SEO, Local SEO, digital marketing, or SEO support.

• Knowledge of SEO fundamentals, such as on-page SEO, Local SEO, Google Business Profiles, keyword rankings, technical SEO, and reporting.

• Proficient in both spoken and written English.

• Comfortable engaging directly with U.S.-based clients and participating in client calls.

• Excellent communication and problem-solving abilities.

• Well-organized and capable of managing multiple support requests.

• Dependable, high-speed internet connection appropriate for video conferences and remote work.

• Ability to function independently in a remote setting.

• Familiarity with Google Search Console, Google Analytics, SEMrush, Ahrefs, WordPress, or comparable SEO tools is advantageous.

🏝️ Benefits

• Opportunity to work in a dynamic and supportive environment.

• Access to ongoing training and professional development.

• Flexible work hours to promote work-life balance.

• Collaborative team culture that values input and innovation.