CPC Processor, Customer Support

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage release-of-information account queries for both internal and external clients with accuracy and efficiency.

• Provide exceptional customer service while handling business communications via telephone.

• Respond to release-of-information calls and inquiries in a timely and precise manner.

• Review, investigate, resolve, and reply to inquiries received through telephone, email, or written correspondence.

• Record all calls, inquiries, and resolutions in the designated software systems.

• Adhere to department- and site-specific protocols and procedures.

• Achieve productivity and quality assurance standards set by the department.

• Comply with company policies and procedures.

• Ensure the confidentiality of information is maintained at all times.

• Uphold professionalism and build rapport with colleagues and management.

• Promptly communicate any issues, complaints, and incidents.

• Execute work according to training and facility-specific guidelines.

• Attend mandatory employee meetings and training sessions.

• Maintain an acceptable attendance record and report as scheduled.

• Carry out other assigned responsibilities as needed.

⛳️ Requirements

• High school diploma or equivalent from an accredited institution recognized by the State Department of Education.

• Friendly and professional communication style.

• Strong customer service skills.

• Experience with a multi-line phone system is required.

• Intermediate to advanced proficiency in MS Office.

• One year of relevant experience is advantageous.

• Background in data entry, medical records, healthcare, insurance claims processing, or proofreading/editing is beneficial.

• Ability to maintain organization while working efficiently.

• Strong attention to detail is essential.

• Must pass the annual Introductory HIPAA examination.

• Required to complete and pass a 90-day ROI Certification course with a score of 85% or higher.

• Ability to undergo required post-offer health screenings and provide or complete vaccinations as applicable.

• No employment sponsorship is available.

• Must be available to work Monday through Friday, from 8:00 a.m. to 4:30 p.m. PST.

🏝️ Benefits

• Remote work setting.

• High-speed internet connection and a distraction-free work environment are required for remote work.

• Applicable expense reimbursement for internet connection, if any.

• Post-offer health screenings and vaccinations as required by clients.

• Reasonable accommodations for individuals with physical and mental disabilities.

• Equal Employment Opportunity protections.