Customer Service Representative

This is a fully remote position, open to applicants in United States.

📋 Description

• Guide consumers in setting up accounts and enrolling in benefits.

• Assist consumers with resetting their passwords.

• Manage document uploads while handling consumer calls.

• Modify billing and payment preferences as needed.

⛳️ Requirements

• Must be available to work 40 hours per week.

• Training schedule: Monday-Friday from 8:30 AM EST to 5:00 PM EST.

• Production schedule: Monday-Friday with an 8-hour shift between 7:45 AM and 10:00 PM.

• Capability to work remotely.

• Proficient in guiding consumers through account creation and benefits enrollment.

• Skilled in resetting passwords.

• Capable of uploading documents while engaging with consumers over the phone.

• Competent in updating billing and payment preferences.

🏝️ Benefits

• Comprehensive medical, dental, and vision coverage.

• Coverage for Critical Illness, Accidents, and Hospital stays.

• 401(k) Retirement Plan with options for pre-tax and Roth post-tax contributions.

• Voluntary Life Insurance & AD&D for employees and their dependents.

• Short-term and long-term disability coverage.

• Health Spending Account (HSA) available.

• Transportation benefits provided.

• Access to an Employee Assistance Program.

• Paid Time Off/Leave options (PTO, Vacation, or Sick Leave).