Senior Windows Engineer – Managed Services

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of and oversee the resolution of Windows engineering tickets and service requests.

• Monitor Windows services and infrastructure, respond to alerts, identify emerging issues, and implement corrective measures.

• Troubleshoot and resolve intricate break-fix issues related to Windows Server and associated enterprise services.

• Act as a senior escalation point for complex Windows incidents.

• Administer and provide support for physical, virtual, and cloud-hosted Windows Server environments.

• Assist with Active Directory, Group Policy, DNS, DHCP, certificate services, authentication, and other related Windows services.

• Utilize PowerShell and other tools for automating support tasks, reporting, health checks, and remediation efforts.

• Facilitate patching, upgrades, configuration changes, lifecycle activities, and maintenance in accordance with change-management protocols.

• Evaluate incident and change impacts across interconnected systems, customer teams, and technology towers.

• Communicate issues, risks, dependencies, progress, and resolutions to both customers and internal teams.

• Document troubleshooting procedures, resolutions, knowledge articles, and operational standards.

• Collaborate with infrastructure, cloud, security, networking, application, and service delivery teams.

• Mentor engineers and disseminate technical and operational best practices.

• Participate in a scheduled on-call rotation outside of standard business hours.

⛳️ Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related discipline, along with a minimum of 7 years of relevant infrastructure engineering experience, or equivalent professional background.

• At least 5 years of experience in administering and supporting Windows Server within enterprise environments.

• Strong expertise in troubleshooting Windows infrastructure incidents and resolving complex operational challenges.

• Solid experience with Active Directory, Group Policy, DNS, DHCP, Windows security, certificates, and identity services.

• Proficiency in creating PowerShell automation for operational support, reporting, health checks, and remediation tasks.

• Familiarity with Windows virtualization, clustering, patching, configuration management, monitoring, backup, and recovery technologies.

• Experience with ticketing systems, engineering queue management, and service-level agreements.

• Background in supporting business-critical services within Incident, Problem, and Change Management processes.

• Exceptional communication and customer-service skills for both technical and non-technical audiences.

• Ability to assess problems from various perspectives, anticipate downstream implications, identify impacted stakeholders, and communicate proactively.

• Capability to manage multiple priorities, work autonomously, document solutions clearly, and collaborate across technical teams.

• Willingness to take part in an on-call rotation.

• Experience in Managed Services, multi-customer, or enterprise operations environments is advantageous.

• Familiarity with Microsoft Azure or hybrid Windows environments is a plus.

• Experience with Hyper-V, Windows Server Failover Clustering, Microsoft Configuration Manager, Windows Server Update Services, Azure Update Manager, Microsoft Intune, or similar tools is a plus.

• Knowledge of Azure Arc, Azure Monitor, Log Analytics, Microsoft Defender for Cloud, Microsoft Sentinel, or System Center Operations Manager is a plus.

• Experience in supporting Remote Desktop Services, Internet Information Services, file services, print services, or Windows-based application platforms is a plus.

• Background with enterprise backup, replication, disaster recovery, and business continuity technologies is a plus.

• Microsoft certification in Windows Server, Azure administration, security, or related technology is a plus.

• ITIL Foundation certification is a plus.

🏝️ Benefits

• Annual bonus target of 10% based on the terms and conditions of the plan.

• Comprehensive benefits package (see benefits overview).

• Flexible remote work arrangement.

• Compensation for on-call duties or support as indicated by the scheduled on-call rotation.