Senior Vice President of Operations

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the strategic and operational performance of Yugo's U.S. portfolio comprising more than 70 student housing communities.

• Set portfolio priorities, operational standards, performance expectations, and accountability across operations.

• Drive annual targets for NOI, revenue, occupancy, and expenses.

• Monitor portfolio performance, identify emerging risks, market trends, and potential opportunities.

• Ensure that underperforming assets have strategies for recovery, accountable leadership, and measurable outcomes.

• Assess the operating model, structure, and resources for an expanding portfolio.

• Lead and mentor senior and regional operations leaders.

• Enhance leadership capabilities and build bench strength through coaching, succession planning, talent development, and accountability.

• Translate portfolio strategies through regional leadership into actionable property-level execution.

• Identify and rectify organizational, leadership, and performance deficiencies.

• Maintain accountability for NOI, revenue, operating expenses, forecasts, delinquency, and bad debt.

• Collaborate with Finance and operational leadership on budgets, forecasts, and asset business plans.

• Supervise portfolio-wide leasing, occupancy, pricing, and revenue performance.

• Partner with Sales & Marketing and Revenue Management to align strategies and execution.

• Implement interventions and recovery plans for properties or markets that are underperforming.

• Establish standards for resident experience, service delivery, and operational consistency.

• Utilize resident feedback, NPS, reputation, and performance data to enhance operations.

• Promote scalable systems, programs, and processes that support performance and growth.

• Manage operational risk, compliance, audit performance, and significant business challenges.

• Contribute to the strategy and decision-making of the U.S. leadership team.

• Collaborate with Finance, Sales & Marketing, Facilities, People & Culture, Business Systems, Technology, and other departments.

• Lead operations during acquisitions, dispositions, management transitions, organizational changes, and other initiatives.

• Represent Yugo in client meetings, industry events, and external forums.

• Travel extensively throughout the U.S., with occasional international travel based on business requirements.

⛳️ Requirements

• A minimum of 12 years of progressive leadership experience in student housing, multifamily, hospitality, or a related real estate operating environment.

• Extensive senior-level experience managing a large, geographically dispersed, multi-state property portfolio.

• Proven experience leading senior and regional operational leadership teams.

• Strong third-party property management experience with a history of developing successful relationships with owners and clients.

• Deep financial expertise with significant experience in P&L management, budgeting, forecasting, NOI performance, and revenue strategy.

• Robust understanding of student housing leasing cycles, occupancy management, revenue strategies, and operational execution.

• Demonstrated success in improving underperforming assets and leading complex operational turnaround strategies.

• Proven ability to build, develop, and hold accountable high-performing leadership teams.

• Experience in scaling operating platforms and guiding organizations through growth and significant change.

• Strong executive presence with the ability to communicate effectively with clients, owners, investors, executives, and field teams.

• Bachelor's degree or an equivalent combination of education and relevant senior leadership experience.

• Willingness to travel extensively based on portfolio, client, and business needs.

• Preferred: leadership experience within a student housing portfolio of similar size and complexity.

• Preferred: experience in both owner-operated and third-party managed portfolios.

• Preferred: experience collaborating with institutional owners, investors, universities, or higher education partners.

• Preferred: experience with acquisitions, dispositions, management transitions, or portfolio integrations.

• Preferred: experience with P3 student housing structures.

• Preferred: experience operating within a global organization.

🏝️ Benefits

• Competitive salary.

• Comprehensive benefits package, including health, dental, and vision coverage.

• 401k with 4% employer matching.

• Three weeks of paid time off (PTO).

• Paid Wellness Time.

• 11 paid holidays.

• Paid parental leave.

• 1 paid volunteer day.

• 1 paid YuDay.

• Company-paid short-term disability (STD), long-term disability (LTD), and life insurance.