Senior Vice President, Client Implementations, Revenue Cycle

This is a fully remote position, open to applicants in Tennessee.

📋 Description

• Supervise the implementation of new and existing contracts/clients, manage client system conversions, internal onboarding programs, improved solution design, internal enhancement initiatives, and efficiency improvements.

• Strategize, implement, and facilitate the onboarding of customers into the EnableComp service suite.

• Lead the implementation team comprising project managers and analysts.

• Ensure adherence to implementation schedules, deliverables, and overall client satisfaction.

• Direct software product implementations and service integration activities.

• Advise internal teams and clients on solution design and integration with Health Information Systems and Clearinghouses, including Epic, Soarian, McKesson, Emdeon, and Experian.

• Act as a representative of the company’s operational expertise and maintain executive client relationships.

• Address client-reported issues and actionable items efficiently.

• Create and implement processes for tracking and measuring implementation status, delivery timelines, quality, and client satisfaction.

• Coordinate business and IT roadmaps across Operations, Sales/Marketing, Finance, and IT.

• Develop processes that support planning, business continuity, scalable operations, and continuous improvement.

• Provide status updates and effectiveness reports to senior management.

• Assist Sales & Marketing with pricing strategies, proposals, and presentations or meetings with prospects.

• Oversee process improvement and technology projects aimed at enhancing revenue growth and reducing costs.

• Investigate potential new revenue streams and suggest implementation strategies.

• Play a role in change management and integration/adoption initiatives.

⛳️ Requirements

• A Bachelor’s Degree in Business Administration, Healthcare Management, or a related field is required.

• PMP certification is preferred but not mandatory.

• Over 10 years of experience in implementing complex enterprise software in a Software as a Service (SaaS) environment, with at least 5 years in a customer-facing role.

• A minimum of 5 years in a senior leadership position.

• An equivalent combination of education and experience will be considered.

• Ability to travel up to 20% of the time.

• Consistent and reliable attendance is essential.

• Strong leadership qualities and team management skills.

• Excellent interpersonal and communication abilities.

• Strong critical thinking, problem-solving, and decision-making capabilities.

• Experience in managing a project management team.

• Ability to navigate ambiguity and provide clear direction to the project team.

• Proficiency in Microsoft Office (Word, Excel, PowerPoint), webinar tools, internet-based systems, Microsoft Project, and/or similar project planning tools.

• Effective written and verbal communication skills.

• Exceptional organizational skills combined with a proven customer service orientation.

• Detail-oriented, organized, and capable of multitasking.

• Ability to simultaneously manage multiple projects.

• Capability to communicate effectively with all levels of client personnel.

• Proven track record of completing projects on time and within budget.

🏝️ Benefits

• Full-time employment status.

• Opportunities for professional growth and development.

• Access to tools, resources, and support for career advancement.

• A flexible, family-oriented work environment.

• Support for work-life balance.

• Commitment to equal opportunity and non-discrimination.