Senior UX/UI Designer – ServiceNow

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Develop comprehensive employee experiences utilizing the ServiceNow Employee Center, ITSM, and Enterprise Service Management solutions.

• Design user-focused solutions that align with both business objectives and the needs of employees.

• Establish information architecture, navigation frameworks, and content organization strategies.

• Conduct user research, facilitate stakeholder workshops, and engage in persona development activities.

• Produce journey maps, wireframes, mockups, and interactive prototypes.

• Implement best practices from ServiceNow Next Experience and Employee Center design.

• Create modern employee portals that grant access to IT, HR, Facilities, Knowledge, and Enterprise Services.

• Enhance self-service adoption through user-friendly and accessible experiences.

• Improve search functionality, content discovery, and overall portal usability.

• Evaluate adoption metrics, user behavior, and usability feedback to foster ongoing enhancements.

• Streamline Service Catalog experiences and refine request workflows.

• Collaborate with architects, business analysts, developers, ITSM teams, and Change Management teams.

• Perform additional responsibilities related to the role.

⛳️ Requirements

• Extensive experience in UX/UI Design.

• Proven ability to develop solutions on the ServiceNow platform.

• Strong background with Employee Center, Employee Center Pro, and Service Portal.

• Experience in creating user-centered digital experiences and self-service portals.

• In-depth knowledge of User Research, Persona Development, and Journey Mapping.

• Proficient in Information Architecture, Wireframing, and Prototyping.

• Knowledge of applying design systems and accessibility standards (WCAG).

• Familiarity with UX best practices for enterprise applications.

• Experience in conducting usability testing and evaluating user feedback.

• Exceptional communication and stakeholder management abilities.

• Experience in Agile/Scrum environments.

• Completed university degree (mandatory).

• Advanced or fluent conversational English skills.

• Certifications in UX Design, ServiceNow CSA/CAD, Accessibility (WCAG), Human-Centered Design, or ServiceNow Employee Center are advantageous.

🏝️ Benefits

• National medical insurance coverage for employees and their dependents through Bradesco or Unimed.

• National dental insurance coverage.

• Meal voucher or food allowance (employee's preference).

• Childcare support.

• Life insurance for employees and their dependents.

• Gympass available for employees and their dependents.

• Employee Assistance Program (EAP) providing 24/7 support for financial, legal, social, and psychological needs.

• Discounts and special rates at universities and language schools.

• Discounts on banking packages and exclusive rates with Itaú and Bradesco banks.

• Payroll-deducted loan option, with repayments directly taken from the employee's salary.

• Reimbursement program for select external certifications.

• Access to an online and in-person training and development platform covering soft skills, technologies, and business domains across over 15,000 topics.

• Long-service awards.

• Referral bonus for recommending new hires.

• Fit4life, featuring an online functional training schedule.

• Opportunities for applying to positions abroad, both within and outside Latin America.