Senior User Researcher II – Maternity Leave Coverage

This is a fully remote position, open to applicants in Canada, +1 more country.

📋 Description

• Take ownership of the research strategy and roadmap for a key product area.

• Identify significant learning opportunities and align research priorities with customer needs, product direction, and business OKRs.

• Transform ambiguous questions into well-defined research plans.

• Choose qualitative, quantitative, generative, or evaluative methods based on decisions, timelines, risks, and available evidence.

• Conduct mixed-method research including discovery, concept testing, usability testing, field research, surveys, benchmarking, and post-launch evaluation.

• Convert complex findings into actionable recommendations for Product, Design, Engineering, Data, and business partners.

• Combine research with Pendo, product analytics, customer feedback, and Dovetail knowledge.

• Establish success criteria and assess outcomes such as speed, efficiency, comprehension, confidence, error reduction, and customer satisfaction.

• Identify unmet needs, challenge assumptions, and incorporate customer perspectives into planning and prioritization.

• Utilize AI to enhance research planning, analysis, synthesis, and knowledge sharing while ensuring participant privacy and maintaining rigor.

• Develop reusable workflows and practices for customer learning.

• Keep an accessible research repository.

• Mentor partners and designers on effective research practices.

• Relay research status, decisions, risks, and open questions to partners and leadership.

⛳️ Requirements

• Over 6 years of experience in conducting user or product research.

• Proven history of leading mixed-method studies that have influenced product direction and provided customer and business value.

• Strong expertise in both qualitative and quantitative research methods.

• Experience managing research from problem framing to activation, encompassing study design, participant engagement, facilitation, analysis, synthesis, storytelling, and follow-through.

• Capability to navigate ambiguity, work independently, and prioritize competing research demands.

• Strong analytical and synthesis abilities.

• Exceptional collaboration, influence, and communication skills.

• Practical approach that balances rigor, speed, risk, and team needs.

• Proficiency in AI and a growth mindset towards reusable, AI-enhanced research workflows.

• Sound judgment regarding participant privacy, data management, and the limitations of AI-generated analysis.

• A passion for customer needs, intellectual curiosity, and the confidence to challenge assumptions.

• Experience in entertainment, payroll, fintech, accounting, or another intricate operational domain is advantageous.

• Legally authorized to work in Canada or the United States.

🏝️ Benefits

• Health and dental benefits.

• Up to 2% matching RRSP / 401K.

• Flexibility to work from anywhere in Canada and the USA.

• Competitive salary.

• Opportunity to collaborate with innovative problem solvers.

• Chance to make a significant impact.