Senior Trust and Safety Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Conduct discovery sessions, analyze incident history and field-reported issues, pinpoint risks and blind spots, outline the Trust & Safety scope, and present a program proposal suitable for leadership review.

• Take ownership of the Trust & Safety roadmap, encompassing fixes, initiatives, launch timelines, training milestones, and ongoing education.

• Develop and sustain policies, emergency response and escalation processes, standards for incident reporting and investigation, and conduct post-incident evaluations.

• Identify, assess, pilot, implement, and oversee the adoption of safety technologies such as body cameras, panic buttons, and pre-shift vehicle inspections.

• Create and facilitate field education through huddles, lunch and learns, in-app content, written resources, and audio materials.

• Collaborate with Legal and Privacy teams on matters involving recording, monitoring, patient identification, and data collection initiatives.

• Act as the point of escalation for critical incidents and coordinate responses across People, Field Operations, Clinical, and Legal departments.

• Establish and report on key metrics, including incident rates and severity, response times, training completion and engagement, workers’ compensation claims, and renewal outcomes.

⛳️ Requirements

• A minimum of 6 years of experience in trust & safety, workplace safety/EHS, risk management, corporate security, or field operations.

• At least 2 years of experience in program ownership or leadership roles.

• Proven experience in supporting a distributed, in-person workforce.

• Demonstrated ability to build a function from the ground up.

• Strong working knowledge of workplace safety and incident management, including injury response, investigation techniques, OSHA recordkeeping, and workers’ compensation.

• Experience collaborating with Legal and Privacy on recording, employee monitoring, or handling of PII/PHI.

• Exceptional written communication skills for crafting policies, executive memos, and training materials for field staff.

• Proven ability to foster adoption among frontline employees and build trust with field teams.

• Highly organized, self-motivated, and adept at managing complex roadmaps with numerous dependencies.

• A genuine concern for the well-being of individuals.

• Nice to have: experience in healthcare, home health, mobile phlebotomy, field services, or logistics.

• Nice to have: familiarity with lone-worker safety technology.

• Nice to have: certifications such as CSP, ASP, or OHST, or formal training in de-escalation and crisis intervention.

• Nice to have: experience with education libraries or LMS curriculum development.

• Nice to have: exposure to multi-state employment law.

🏝️ Benefits

• Competitive salary range of $110K-$140K.

• Attractive stock option plan.

• Options for medical, dental, and vision insurance.

• Flexible and unlimited vacation policy.

• A dynamic work environment.

• A team of talented, ambitious, and enjoyable colleagues to work with.