Senior Training Specialist

This is a fully remote position, open to applicants in New York.

📋 Description

• Design, develop, and manage training programs for Client Support and Provider Support, encompassing new-hire onboarding, role-specific training, certifications, process and system training, and ongoing skill enhancement.

• Create self-paced eLearning modules, instructor-led training materials, job aids, tutorials, demonstrations, assessments, and interactive activities.

• Utilize adult learning theories and best practices in instructional design.

• Review and update curriculum based on learner feedback, performance metrics, changes in processes, and business requirements.

• Facilitate both live and virtual training sessions, new-hire nesting, demonstrations, guided practice, and various learning experiences.

• Oversee training assignments, manage enrollments, track completion, monitor attendance, and assess learner progress through the LMS and internal systems.

• Organize training schedules and convey requirements and expectations to learners, supervisors, and stakeholders.

• Maintain training documentation and provide information on completion and learner performance.

• Assess training effectiveness by utilizing assessments, learner feedback, operational data, and performance indicators.

• Identify knowledge and skill gaps, recommend educational interventions, and enhance training programs.

• Maintain skill assessments and skill matrices.

• Track and communicate training initiatives, outcomes, and areas for improvement to leadership and stakeholders.

• Collaborate with Client Support and Provider Support leadership to pinpoint learning opportunities and address knowledge and performance challenges.

• Work alongside SMEs and cross-functional partners to simplify complex processes, workflows, systems, and business requirements into effective learning experiences.

• Support organizational, process, and system changes while contributing to training standards and broader learning initiatives.

• Perform other related duties as assigned.

⛳️ Requirements

• Bachelor's degree in Instructional Design, Education, Communications, Learning & Development, or a related discipline; equivalent experience may also be considered.

• 3–5+ years of experience in instructional design, training, learning and development, or a similar field.

• Proven experience in designing and delivering training for adult learners, including self-paced eLearning and instructor-led formats.

• Familiarity with eLearning authoring tools such as Articulate Rise, Storyline, Captivate, or comparable platforms, along with Learning Management Systems.

• Exceptional facilitation, communication, project management, and organizational abilities.

• Capability to convert complex processes and information into clear, engaging learning experiences.

• Data-oriented approach to assessing training effectiveness and uncovering opportunities for enhancement.

• Experience in healthcare, behavioral health, customer support, contact center, or operational settings preferred.

🏝️ Benefits

• Comprehensive Medical, Dental, and Vision plans

• Pre-tax benefits: HSA/FSA

• 401k Retirement Savings Program with matching contributions up to 4%

• Voluntary benefits such as disability, basic life, or pet insurance, etc.

• Monthly Wellness Stipend to encourage mental and physical self-care

• Paid Time Off (PTO) and a Remote-First Environment

• Regular team events, including Wellness Workshops and Team Building Activities

• Complimentary access to Talkspace products for you and one household member, along with a friends and family discount!