Senior Total Loss Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee all components of total loss claims that involve both company-retained and owner-retained salvage vehicles.

• Utilize approved resources to accurately assess vehicle valuations.

• Review coverage details and address customer inquiries about the claim-handling process.

• Clarify vehicle valuations, settlement calculations, and the total loss procedure.

• Negotiate total loss settlements with insured individuals and third-party claimants.

• Communicate effectively with insured parties, claimants, lienholders, salvage vendors, and other stakeholders.

• Manage salvage disposition and ensure quick relocation of vehicles to storage-free locations or salvage vendors.

• Prepare and submit necessary Department of Motor Vehicles forms and company documentation.

• Review completed documents for accuracy and thoroughness.

• Adhere to relevant state and federal regulations, Department of Insurance mandates, carrier standards, and company policies.

• Assist colleagues with intricate or challenging total loss claims.

• Execute assigned tasks accurately and autonomously with minimal oversight.

• Support Claims leadership with special projects and departmental initiatives.

• Maintain consistent, dependable, and punctual attendance.

• Perform additional duties as required.

⛳️ Requirements

• At least five years of experience in Total Loss claims.

• Proven experience managing total loss claims from the valuation stage to settlement.

• Experience overseeing both company-retained and owner-retained salvage.

• Capability to interpret vehicle valuations and clearly explain settlement calculations.

• Strong negotiation, analytical, decision-making, and organizational abilities.

• Excellent interpersonal and customer service skills.

• Proficient in Microsoft Word, Excel, Outlook, and web-based systems.

• Ability to type a minimum of 35 words per minute.

• Must pass a background check.

• Capacity to work independently and manage claims with limited supervision.

• Broader experience in the automobile claims or insurance industry is preferred.

• Familiarity with insurance practices, terminology, and coverage concepts is preferred.

• Experience in assisting with complex total loss claims is preferred.

• Bilingual communication skills are preferred.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Comprehensive health, dental, and vision insurance plans.

• Retirement savings plan with company matching contributions.

• Opportunities for professional development and training.

• Flexible work environment and schedules.