Senior TLE Auto Appraiser

This is a fully remote position, open to applicants in Texas.

📋 Description

• Conduct investigations, negotiations, evaluations, and appraisals of vehicle damage claims for both repairable and total-loss vehicles.

• Assess complex auto physical-damage claims utilizing digital tools alongside relevant contracts, guidelines, laws, and regulations.

• Analyze claim damages while liaising with insured individuals, internal claims adjusters, third parties, and vendors.

• Examine loss facts and vehicle damage for subrogation prospects, ensuring proper documentation is maintained.

• Utilize extensive knowledge of Property & Casualty (P&C) insurance products, contracts, processes, and systems.

• Scrutinize claims and suppliers for potential fraud indicators, referring pertinent cases to the Special Investigations Unit.

• Keep claim-file documentation accurate and up to date.

• Oversee desk productivity, manage follow-ups, repair plans, and timelines for repairs.

• Assess additional damage reported by repair facilities, complete supplements, or coordinate triage inspections for field providers.

• Act as a subject-matter expert for disputed claims or trials, providing support to team members on escalated issues.

• Collaborate with vendors and internal business partners to resolve high-complexity claims effectively.

• Coordinate with external regulators as necessary to ensure documentation and compliance are upheld.

• Clarify coverage details, repair estimates, total-loss valuations, and claims or repair processes to policyholders.

• Assist during workload surges and catastrophe response operations, including mandatory on-call duties and potential evening, weekend, or holiday work.

• Travel with little notice for assigned catastrophe deployments.

• Manage higher-complexity claims and undertake additional responsibilities as assigned.

• Identify, assess, monitor, and control business risks in accordance with risk and compliance policies.

⛳️ Requirements

• High School Diploma or General Equivalency Diploma is required.

• Minimum of 2 years of experience in auto appraising.

• Strong knowledge of P&C insurance policy contracts and coverages, as well as the auto parts distribution process and claim appraisal procedures.

• Advanced proficiency in estimating losses using CCC or similar estimating platforms.

• Proven written and verbal communication skills for interaction with members, claimants, repair facilities, and various internal and external stakeholders.

• Acquisition and maintenance of an insurance adjuster license within 90 days and a maximum of 3 attempts.

• A valid driver’s license may be required, along with compliance with USAA’s safe driving standards.

• Active Texas or Florida All-Lines Adjusters License is preferred.

• I-CAR ProLevel 3 (Platinum) certification or actively pursuing ProLevel 3 certification.

• Experience as a Field Auto Appraiser with a Property & Casualty (P&C) insurance carrier is advantageous.

• Capability to prepare estimates and evaluations using the CCC estimating platform.

• Experience and proficiency in crafting accurate collision repair estimates in both Virtual and Field settings.

• USAA does not offer visa sponsorship; applicants must not require immigration support now or in the future.

🏝️ Benefits

• Pay incentives may be available based on overall corporate and individual performance, subject to the discretion of the USAA Board of Directors.

• Comprehensive medical, dental, and vision insurance plans.

• 401(k) retirement plan.

• Pension benefits.

• Life insurance coverage.

• Parental benefits.

• Adoption assistance programs.

• Paid time off policy.

• Paid holiday leave.

• 16 hours of paid volunteer time.

• Various wellness initiatives.

• Career path planning assistance.

• Support for continuing education.

• Remote or hybrid work flexibility may be available for active-duty military spouses, consistent with applicable policies and business needs.