Senior Technical Writer

This is a fully remote position, open to applicants in Italy.

📋 Description

• Create, write, and refine technical documentation, such as API documentation, developer guides, reference materials, and release notes.

• Collaborate with product managers, engineers, and fellow documentation writers to collect information and ensure documentation is accurate and complete.

• Conduct research on technical information by engaging with subject matter experts, reviewing product specifications, and testing software.

• Validate the accuracy of documentation content and software features through testing.

• Utilize CLI tools to test and document software functionalities.

• Oversee and update existing documentation, ensuring revisions and the removal of outdated content.

• Enhance and implement documentation processes and standards, including document management and Git-based version control.

• Assess documentation for technical precision and compliance with established guidelines.

• Contribute to project planning and management related to documentation deliverables.

• Engage in product management discussions to ensure documentation aligns with product strategy.

• Lead documentation strategy for a specific product area, prioritizing tasks based on user adoption, support demands, user behavior, support tickets, and adoption metrics.

• Collaborate with product and field teams to identify documentation deficiencies and suggest content investments.

⛳️ Requirements

• Over 3 years of experience in technical writing within a software development context.

• Demonstrated proficiency in software documentation, including API documentation and developer guides.

• Familiarity with API testing and experience using relevant tools.

• Skilled in using Command Line Interface (CLI).

• Experience or a strong interest in AI.

• Extensive experience with Git for version control and collaboration purposes.

• Proven ability to conduct thorough research and synthesize complex technical information.

• Exceptional written and verbal communication skills, with a strong attention to detail and precision.

• Experience in documentation maintenance, document management, and review processes.

• Experience managing a documentation area as if it were a product, establishing priorities based on user impact and adoption.

• Capability to work both independently and collaboratively in a dynamic environment.

• Strong problem-solving abilities and debugging skills.

🏝️ Benefits

• Health, dental, and vision insurance.

• Paid holidays and paid time off (PTO).

• Opportunities and resources for professional development.