Senior Technical Support Representative

This is a fully remote position, open to applicants in Canada.

📋 Description

• Gain in-depth knowledge of the Axon Fusus solution, encompassing its applications, APIs, and the development roadmap.

• Collaborate with industry-standard Video Management Systems (VMS), IP cameras, and Linux networking tools.

• Support the Implementation team with the geospatial configuration of client locations.

• Address and resolve incoming customer support inquiries via email and phone.

• Diagnose customer support challenges and adhere to the Axon Fusus escalation protocol.

• Record completed tasks in the Axon Fusus CRM support tool.

• Engage in Axon Fusus-sponsored training sessions and certification programs.

⛳️ Requirements

• Minimum of 1 year of experience in information systems and networking.

• Comprehensive understanding of enterprise network devices (routers, firewalls, tunnels), their configuration, and data flow is essential.

• Experience with security camera systems, VMS, DVR, and NVR solutions is highly preferred.

• Completion of or progress towards a college degree in a technical field.

• Relevant certifications such as Network+, Security+, and Linux+ are advantageous.

• Must successfully pass a Criminal Justice Information Services (CJIS) background check and handle confidential and sensitive information responsibly.

• RCMP Clearance is required.

🏝️ Benefits

• Competitive salary along with a 401k plan featuring employer matching.

• Discretionary paid time off.

• Paid parental leave available for all employees.

• Comprehensive Medical, Dental, and Vision plans.

• Access to Fitness Programs.

• Support for Emotional & Mental Wellness.

• Opportunities for Learning & Development.

• Participation in Employee Resource Groups (ERGs).

• Snacks provided in the office.